Technical Support L1 English speakers
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Location:
Trujillo, Lima, or Arequipa, Peru 🕒 Schedule: Rotating 24/7 shifts 💼 Employment Type: Full-time 🌐 International support environment 🎯
What You'll Do
• Provide Level 1 technical support and incident resolution.
• Register, monitor, and manage incidents using ticketing tools.
• Support infrastructure environments (Windows, Linux, and Unix).
• Provide basic support for cloud platforms such as AWS, Azure, or GCP.
• Communicate effectively with users in both Spanish and English.
• Escalate incidents to higher support levels when required. ✅ What We're Looking For
• At least 1 year of experience in technical support or server administration (required).
• Knowledge of Windows and Linux/Unix environments.
• Experience with ticketing tools such as ServiceNow, Jira, Remedy, or similar.
• Basic to intermediate knowledge of cloud platforms (AWS, Azure, or GCP).
• Fluent spoken English (B2–C1) — required.
• Availability to work rotating 24/7 shifts.
• Residence in Trujillo, Lima, or Arequipa. 💡 We Value Professionals Who Are
• Customer-oriented.
• Strong problem-solvers under pressure.
• Effective communicators with both technical and non-technical audiences.
• Collaborative team players with strong incident escalation judgment. 🎁
What We Offer
• 📝 Indefinite-term contract from day one.
• 🚑 100% company-covered EPS and oncological insurance.
• 💳 Food allowance card (Pluxee).
• 🌴 Additional paid days off beyond statutory vacation.
• 📚 Continuous training and certification opportunities.
• 📈 Career growth within a leading global IT consulting company.
• 🌎 Exposure to large-scale national and international projects. ✨ At NTT DATA, every voice matters. We are committed to building an inclusive workplace where talent is valued regardless of gender, age, disability, sexual orientation, or any other personal characteristic. 📩 Ready to take the next step in your IT career? Apply today or share this opportunity with someone who could be a great fit 🚀
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