Ocean Supervisor

Major Duties and Responsibilities

• Disciplinary and functional management of an operational dedicated team, ensuring adherence of all team members to Expeditors’s policies, culture and values.
• Actively Day-to-Day management of team performance through monitoring of internal team KPIs, tracking team productivity and labor performance, ensure compliance with established work standards (SOPs and KPIS), with the aim to achieve delivery of high-quality Lead Logistics services to Expeditors customers.
• Plan and lead huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level
• Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer.
• Responsible for the fulfilment of agreed internal and customer quality metrics, in case of non-performance, support investigation process and align corrective actions with other involved functions.
• Building and maintaining strong relationships with Service providers and manage knowledge exchange between, ensure that all staff is trained on latest applicable Expeditors and customer processes and policies, in line with quality guidelines where applicable.
• Be open to implementing new system changes and enhancements into the department.
• Responsible for performance evaluation and professional development of team members, including training / development plans and succession planning.
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives.
• Assist the Manager with goal setting and monitoring development for key staff.
• Identify resource needs and support Manager in recruiting and onboarding process for new hires.

• College/University or equivalent business qualifications
• Minimum 5 years Expeditors’ or industry experience
• Strong planning and organizing skills.
• Team lead expertise 
• Excellent interpersonal and communication skills. Ability to relate to customers and employees at all levels.
• Exceptional Customer Service
• Collaboration
• Communication skills
• Reliability
• Personal Growth and Development
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation and Holiday
• Health Plan: Medical
• Training and Personnel Development Program
• Growth opportunities within the company