Technical Support L1 English speakers
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Join NTT DATA — One of the World's Leading IT Services Companies
With more than 140,000 professionals across 50+ countries, NTT DATA is transforming businesses and improving lives through technology.
We're looking for passionate IT professionals who are eager to grow in a dynamic, global, and collaborative environment.
We're Hiring | Technical Support L1 (B2–C1 English)
International support environment
What You'll Do
- Provide Level 1 technical support and incident resolution.
- Register, monitor, and manage incidents using ticketing tools.
- Support infrastructure environments (Windows, Linux, and Unix).
- Provide basic support for cloud platforms such as AWS, Azure, or GCP.
- Communicate effectively with users in both Spanish and English.
- Escalate incidents to higher support levels when required.
What We're Looking For
- At least 1 year of experience in technical support or server administration (required).
- Knowledge of Windows and Linux/Unix environments.
- Experience with ticketing tools such as ServiceNow, Jira, Remedy, or similar.
- Basic to intermediate knowledge of cloud platforms (AWS, Azure, or GCP).
- Fluent spoken English (B2–C1) — required.
- Availability to work rotating 24/7 shifts.
- Residence in Trujillo, Lima, or Arequipa.
We Value Professionals Who Are
- Customer-oriented.
- Strong problem-solvers under pressure.
- Effective communicators with both technical and non-technical audiences.
- Collaborative team players with strong incident escalation judgment.
What We Offer
- Indefinite-term contract from day one.
- 100% company-covered EPS and oncological insurance.
- Additional paid days off beyond statutory vacation.
- Continuous training and certification opportunities.
- Career growth within a leading global IT consulting company.
- Exposure to large-scale national and international projects.
At NTT DATA, every voice matters. We are committed to building an inclusive workplace where talent is valued regardless of gender, age, disability, sexual orientation, or any other personal characteristic.