Customer Service Engineer
hace 1 día
Main Duties and Responsibilities:
Pre-Sales:- Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware).
- Build quality relationships with customers and managers.
- Provide in-house technical support to sales staff.
- Lead the design of the program for the customer.
- Constantly collect and provide feedback on customer and market demands toward the company’s products.
- Conduct product-related testing as per customer application requirements.
- Provide after-sales technical support (training, maintenance, hands-on repair, remote support).
- Feedback product-related issues to research and development personnel for improvement.
- Summarize issues and organize them into technical questions for reporting.
- Develop and produce quality guideline materials as per customer requirements.
- Good written and spoken communication skills; able to report to supervisors overseas.
- Support-focused mindset, capable of solving/simplifying customer challenges.
- Willing to learn and patient when dealing with tight timelines.
- Good analytical thinking and ability to solve technical problems.
- Must be friendly, energetic, and passionate.
- Candidate must possess at least a Diploma/Bachelor’s Degree in Computer/IT/Software/Electronics/Electrical Engineering or equivalent.
- Understanding coding is a must; being able to do programming will be a bonus.
- Technical competency in Android POS or any relevant experience will be a bonus.
- Must have IT knowledge and be a hands-on person.
- Well-disciplined and have the attitude to learn new systems.
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