Enterprise Service Engineer

hace 2 días

Lima, Perú e2open Perú A tiempo completo

**Enterprise Service Engineer**

**About Us**

**Position Overview**

Additionally, the Enterprise Service Engineer should have a pro-active and continuous focus in exploring more on functional and technical knowledge of the product/solution to provide resolution to problems independently.

RESPONSIBILITES:

- Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including config changes/fixes) escalated by customer support team within the agreed customer SLAs.
- Ensure periodic quality updates on tickets to share the latest status to customers and internal stakeholders.
- Work on identifying and implementing workaround for business continuity.
- Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.
- Perform production patch deployment by following e2open’s deployment process.
- Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.
- Collaborate and drive resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.
- The Enterprise Service Engineer will help and mentor Associate Enterprise Service Engineers to troubleshoot and resolve customer problems.
- Enterprise Service Engineer should manage allocated Customer solution independently.
- Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.
- Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.
- Constantly look for opportunities to automate repetitive or manual activities.
- Participate in creating, maintaining, and utilizing knowledgebase articles.
- Drive and coordinate the weekly review calls with customers.
- Ensure all relevant case details are updated accurately and timely.
- Continuous upskill of functional/technical knowledge on product and customer solution.
- Participate in on-call rotations as assigned.

QUALIFICATIONS AND EXPERIENCE:

- 2-4 years of working experience is preferred.
- Excellent written and verbal communication skills, including ability to speak and write fluently in English.
- Excellent time management and organizational skills.
- Analytical mindset and creative problem-solving skills.
- Ability to work well both in a team environment and independently under mínimal supervision.
- Strong learning desire and willingness to learn new technologies on own initiative.
- Comfortable working under deadlines and managing customer cases.

Preferred but not required:

- Good experience in Scrum or equivalent agile practice.
- Good Knowledge on ITIL, incident and problem management.
- Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
- Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.

Technical skills:

- 2-4 years of experience or knowledge of Microsoft Office suite of tools - Excel, Word, Outlook
- 2-4 years of experience or knowledge of database concepts and SQL/MS-SQL, PL/SQL.
- 2-4 years of experience or knowledge of programming language i.e. Java, JavaScript, HTML, XML.
- 2-4 years of experience or knowledge of Linux and Windows Operation System.

PHYSICAL REQUIREMENTS:

- General office environment and responsibilities requiring:

- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
- Placing and receiving phone calls
- E2open participates in the E-verify program in certain locations, as required by law._

Pay: S/.6,500.00 - S/.7,500.00 per month

Expected Start Date: 01/06/2025

  • Enterprise Service Support Engineer

    hace 3 días

    Lima Metropolitana, Perú e2open A tiempo completo

    We are seeking an experienced Enterprise Service Engineer to join our team at E2open, a leading connected supply chain platform provider. As a key member of our Enterprise Service Engineering team, you will deliver high-quality Level 3 customer service to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and...

  • Enterprise Service Engineer

    hace 6 días

    Lima Metropolitana, Perú e2open A tiempo completo

    E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies...

  • Enterprise Service Engineer

    hace 2 días

    lima, Perú e2open A tiempo completo

    E2open is the connected supply chain platform that enables the world’slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...

  • e2open | Enterprise Service Engineer

    hace 1 semana

    lima, Perú e2open A tiempo completo

    E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies...

  • Enterprise Service Engineer

    hace 3 días

    Lima Metropolitana, Perú e2open A tiempo completo

    E2open is the connected supply chain platform that enables the world’slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...

  • Field Service Engineer

    hace 3 días

    Lima, Perú Alfa Laval A tiempo completo

    Execute selected service of our 360º service portfolio on standard products. - Responsible for executing maintenance and minor repairs on standard products at customer site. - Investigate and resolve technical problems on standard products at customer site. - Preparation of the service job to execute/resolve at the shortest possible time. - Follow up on...

  • Global Supply Chain Operations Specialist

    hace 3 días

    Lima Metropolitana, Perú e2open A tiempo completo

    E2open is a connected supply chain platform that empowers global companies to transform their supply chain operations.About UsWe connect over 400,000 partners as one multi-enterprise network, powered by data, applications, and the network. Our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and...

  • E2Open Enterprise Support Specialist

    hace 3 días

    Lima, Perú E2Open A tiempo completo

    About E2OpenE2Open enables businesses to unlock the full potential of their supply chains through our innovative connected platform.We connect more than 400,000 partners as one multi-enterprise network. Our SaaS platform, powered by data and applications, helps companies anticipate disruptions and opportunities to improve efficiency, reduce waste, and...

  • Customer Service Engineer

    hace 6 días

    Lima, Perú Encora A tiempo completo

    En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el próximo Customer Service Engineer (9651) ¿Te animas a unirte a nuestro gran equipo de ingenieros? Te invitamos a leer más de nosotros y conocer nuestra posición en búsqueda **Sobre el rol**: Como un Customer Service Engineer, formarás parte de un equipo...

  • Service Engineer

    hace 2 días

    Lima, Perú ITT, Inc. A tiempo completo

    Resumen de Posición: Plan, execute, analyze, and report all activities regarding field services by providing high quality in scope, ESH requirements and deliverables. Support different areas in the company (sales, contract cells, QA, PRO shop) regarding technical knowledge and warranty management. Responsabilidades Esenciales: Travel to job site to resolve...

  • Enterprise Backend Engineer

    hace 2 días

    Lima, Perú Outcode Software A tiempo completo

    **Job Overview**At Outcode Software, we are seeking an experienced Backend Web Developer to join our team. The successful candidate will have strong Computer Science and Software Development skills, with 10+ years of experience working with enterprise software platforms.

  • Field Service Engineer

    hace 1 semana

    Lima, Perú ABB A tiempo completo

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Warehouse Service Engineer

    hace 3 días

    Lima, Perú Siemens Energy A tiempo completo

    Experienced Professional **Cómo será tu día** Serás responsable de ladisponibilidad y buen estado de todas las herramientas y equipos del ServiceCenter Lurínn utilizadas para los mantenimientos de turbinas en Perú y algunosservicios fuera del país. **Cuáles son tus responsabilidades**: - Responsable de elaborar un pronósticode utilización y de...

  • Enterprise Operations Manager

    hace 4 días

    Lima, Perú Banyan Software A tiempo completo

    Company OverviewBanyan Software provides a permanent home for successful enterprise software companies, their employees, and customers. Our mission is to acquire, build, and grow great enterprise software businesses worldwide that have dominant positions in niche vertical markets.We were named the #1 fastest-growing private software company in the US on the...

  • Field Service Engineer

    hace 3 días

    Lima, Perú Agfa A tiempo completo

    Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing,...

  • Regional Product Service Engineer

    hace 7 días

    Lima, Perú Caterpillar A tiempo completo

    **Career Area**:Marketing / Sales / Product Support**: **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable...

  • Service Engineer

    hace 3 días

    Lima, Perú Schneider Electric A tiempo completo

    Company OverviewSchneider Electric is a leading global company empowering all to make the most of our energy and resources, bridging progress and sustainability for all. Our purpose is to be your digital partner for Sustainability and Efficiency.Job DescriptionIn this role, you will execute medium-to-high-complexity service work - installation,...

  • Customer Success Delivery Manager

    hace 2 días

    Lima Metropolitana, Perú e2open A tiempo completo

    E2open is a leader in connected supply chain platforms, empowering companies to transform their supply chain operations. We are seeking an experienced Enterprise Service Engineer to join our team, responsible for delivering high-quality Level 3 customer service to E2open's Supply Chain applications.About the RoleThe successful candidate will be a key member...

  • IT Support Engineer

    hace 22 horas

    Lima, Perú Mindelta A tiempo completo

    An IT Support Engineer and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional teams to...

  • Field Service Engineer

    hace 1 día

    lima, Perú Agfa A tiempo completo

    Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing,...