Quality Lead Calibrator – English

Quality Lead Calibrator – English Location: Lima, Peru Employment Type: Full-time Department: Customer Operations Summary We are seeking a detail-oriented, proactive, and collaborative Lead Calibrator (English Advanced) to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence. Responsibilities Master the quality program and assigned lines of business to serve as a key subject matter expert. Facilitate effective calibration sessions focused on consensus‑building, accuracy, and actionable outcomes. Partner closely with stakeholders across Global Quality, COE, Operations, and Training teams to ensure consistent application of quality standards. Schedule calibration sessions, document meeting notes, and ensure timely follow‑ups and closure of action items. Review performance trends and feedback to identify knowledge or skill gaps, and recommend improvement strategies. Uphold quality and compliance guidelines in line with company and client requirements. Eligibility Requirements Minimum 2–3 years of experience in quality assurance, including hosting and leading calibration sessions. Strong written and verbal communication skills in both English and Spanish (speaking, reading, and writing). Leads calibration sessions with clarity, confidence, and attention to detail. Ability to analyze data and trends to prepare and follow up on calibration sessions effectively. Strong collaboration skills to work effectively with cross‑functional teams. Capable of managing multiple responsibilities, prioritizing tasks, and meeting deadlines independently. Flexible with shift timings and adaptable to varied responsibilities based on business needs. Familiarity with Google Sheets, Excel, and presentation tools for delivering data‑driven insights. Proactive attitude toward continuous learning and professional growth. What We Offer Competitive salary and performance bonuses Flexible working hours Career growth opportunities and ongoing training Inclusive, supportive company culture How To Apply Click "Apply Now" to submit your resume through our career site. Be sure to include any relevant experience that aligns with the role. Qualified candidates will be contacted by a member of our recruitment team for next steps. About eClerx eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. Referrals increase your chances of interviewing at eClerx by 2x. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here. #J-18808-Ljbffr