Helpdesk Specialist
hace 2 semanas
HELPDESK SPECIALIST
DEPARTMENT:
Information Technology
BUSINESS UNIT:
Corporate
REPORTS TO:
End User Services Manager or Lead**
DIRECT REPORTS:
No
POSITION OVERVIEW
The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure.
The Helpdesk Specialist must excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment.
The role will possess in-depth technical skills.RESPONSIBILITES:
- Image and deploy systems to users.
- Patch Windows clients with Security and Application updates provided by Microsoft.
- Participate in Followthesun operations.
- Maintain Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment.
- Collaborate across teams on detailed technical requirements, implementation approaches and problem solving.
- Work to create process and procedures around technology.
- Other tasks and activities as assigned.
QUALIFICATIONS AND EXPERIENCE:
- 34 years of experience administering enterprise class environments.
- Experience in maintenance and monitoring of highly available and scalable system infrastructure.
- Detailed knowledge of Windows Clients operating systems including advanced troubleshooting.
- Experience in managing collaboration suite i.e. (Office 365 Products)
- Familiarity with patch management system (SCCM, Manage Engine, etc.)
- Must adapt to changing requirements, deadlines and priorities with a positive attitude.
- Willing to participate team's oncall schedule.
- Ability to be creative, efficient, and productive with mínimal supervision or guidance.
- Must be able to work alone and as part of a team.
- Must be able to give and receive constructive criticism.
- Must have great customer support skills.
PHYSICAL REQUIREMENTS:
- General office environment and responsibilities requiring:
- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
- Placing and receiving phone calls
- Occasionally moving and lifting objects up to 20 pounds
- May require 10% travel or more if needed
- E2open participates in the Everify program in certain locations, as required by law._
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