IT Helpdesk Support Specialist

hace 2 semanas

Lima, Perú Peru Process Solutions SRL A tiempo completo

IT HELPDESK SUPPORT SPECIALIST
PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms).

It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client.

We focus on providing pre-litigation and discovery assistance in the form of case progression analysis and documentary support.

We are looking for a dynamic, flexible go-getter to support our IT team for our multi-national company.

This is an in-person role and the expected start time in the office will follow our UK office start time.

The main responsibility will be to provide support for IT (Information Technology) needs including responding to helpdesk tickets (with emphasis on more complicated tickets) and training employees on software, hardware, and policies.


POSITION RESPONSIBILITIES:

  • Resolve daytoday helpdesk issues in a timely manner and provide regular updates to stakeholders on their support requests
  • Own the firmwide backup processes with daily monitoring and regular reporting out
  • Assist IT Director in monitoring assigned helpdesk tickets
  • Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement
  • Review workstation implementation
  • Work on special projects as assigned
  • Update IT documentation as needed and follow policies and procedures
  • Provide desktop, laptop, and printer support

QUALIFICATIONS:

  • Must have solid helpdesk support experience with Windows 10, Office Suite, Active Directory, Exchange
  • Active Directory administration experience necessary (Password reset, Security Groups, GPO)
  • Organize and manage IT physical hardware inventory and assist with logistics
  • General knowledge of Virus/Malware/Spyware diagnosis and removal techniques
  • Must be able to read, analyze, follow, and interpret procedures, manuals, policies, vendor
  • Experience with remote access support (VPN, Terminal Services)
  • Strong English skills are necessary
  • IT related degree preferred
  • Microsoft certifications a plus
  • 5+ years of experience preferrable


If you feel you have what it takes to take this role, please submit your CV
(in ENGLISH). A company-representative will call you to arrange a phone interview once you have applied for the position.

We appreciate your time and consideration.

  • IT Helpdesk Support Specialist

    hace 3 semanas

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • IT Helpdesk Support Specialist

    hace 7 días

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • Helpdesk Specialist

    hace 4 semanas

    Lima, Perú e2open A tiempo completo

    **HELPDESK SPECIALIST** **DEPARTMENT: Information Technology** **BUSINESS UNIT: Corporate** **REPORTS TO**:End User Services Manager or Lead** **DIRECT REPORTS: No** **POSITION OVERVIEW** The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts...

  • IT Support Specialist

    hace 2 semanas

    Lima, Perú Tekton Labs A tiempo completo

    **About the **IT Support Specialist** position**: Currently, we are seeking a** IT Support Specialist**: **Your profile includes**: - Assist the IT Team with managing and monitoring installed systems and infrastructure. Jamf, Intune, Sophos. - Take part in our technical resolution process as an initial point of contact for issue resolution. - Ensure the...

  • Helpdesk Specialist

    hace 2 semanas

    Lima, Perú e2open A tiempo completo

    HELPDESK SPECIALISTDEPARTMENT:Information TechnologyBUSINESS UNIT:CorporateREPORTS TO:End User Services Manager or Lead**DIRECT REPORTS:NoPOSITION OVERVIEWThe Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts directly with all IT functional areas...

  • IT Support Specialist

    hace 2 semanas

    Lima, Perú Tekton Labs A tiempo completo

    About the IT Support Specialist position:Currently, we are seeking a IT Support Specialist:Your profile includes: Assist the IT Team with managing and monitoring installed systems and infrastructure.Jamf, Intune, Sophos. Take part in our technical resolution process as an initial point of contact for issueresolution. Ensure the highest levels of systems and...

  • IT Helpdesk Assistant

    hace 3 semanas

    Lima, Perú Havas Group Perú A tiempo completo

    **Ubicación** Lima - Perú**Trabajo** Tiempo Completo**Salario** Sin especificar **Sobre el aviso**: - Publicado: Hace 3 horas **Salario**: Sin especificar **Localización**: Lima **Descripción**: Si el mundo de IT es lo tuyo y tienes muchas ganas de seguir creciendo, ¡esta es tu oportunidad! Nos encontramos en búsqueda de un IT Helpdesk...

  • Clerical Support Specialist

    hace 4 semanas

    Lima, Perú Manpower A tiempo completo

    **Job Description**: Full time Clerical Support Specialist $14 per hour What's in it for you? Potential for hire 1st shift Weekly pay Dedicated recruiter focused on your needs What is the job? Incoming/outgoing phone calls Data entry Filing What do you bring to the job? Strong customer service skills Adept math skills Previous administrative...

  • IT Support

    hace 2 semanas

    Lima, Perú Willis Towers Watson A tiempo completo

    The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position...

  • IT Helpdesk Assistant

    hace 2 semanas

    Lima, Perú Havas Group Perú A tiempo completo

    UbicaciónLima - PerúTrabajoTiempo CompletoSalarioSin especificarSobre el aviso: Publicado: Hace 3 horasSalario:Sin especificarLocalización:LimaDescripción:Si el mundo de IT es lo tuyo y tienes muchas ganas de seguir creciendo, esta es tu oportunidadNos encontramos en búsqueda de un IT Helpdesk Assistant.Buscamos que cumplas con los siguientes...

  • IT Helpdesk Assistant

    hace 2 semanas

    Lima, Perú Havas Group Perú A tiempo completo

    UbicaciónLima - PerúTrabajoTiempo CompletoSalarioSin especificarSobre el aviso: Publicado: Hace 2 horasSalario:Sin especificarLocalización:LimaDescripción:Si el mundo de IT es lo tuyo y tienes muchas ganas de seguir creciendo, esta es tu oportunidad Nos encontramos en búsqueda de un IT Helpdesk Assistant.Buscamos que cumplas con los siguientes...

  • Senior Shift Specialist

    hace 2 semanas

    Lima, Perú SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...

  • Support Specialist

    hace 3 días

    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...

  • IT Service Delivery Technician

    hace 3 semanas

    Lima, Perú Emerson A tiempo completo

    Specific Responsibilities - Planning & Administration _ - Provide information and assist IT Service Delivery Supervisor when requested - Follow and enforce Emerson policies regarding IT management, security, standards and procedures - Assists users with business proposal generation, regarding our standards and policies - IT Infrastructure & Support: _ -...

  • IT Support

    hace 2 semanas

    Lima, Perú Willis Towers Watson A tiempo completo

    The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position...

  • Corporate IT Engineering Supervisor

    hace 4 días

    Lima, Perú Qualifacts Systems, LLC A tiempo completo

    **Summary of the Corporate IT Engineering Supervisor** We are looking for a technical hands-on supervisor to provide direction, guidance, and mentoring to the IT Engineering staff across our enterprise. Your team will help develop and implement new systems and automated solutions to enable company employees to support their customers, install, upgrade, and...

  • IT Specialist

    hace 3 días

    Lima, Perú DSV A tiempo completo

    ¿Quisieras desarrollar tu carrera en una de las empresas con mejor desempeño en la Industria del transporte y la logística en el mundo? ¿Te parece interesante desarrollar una carrera a nível global? ¡Entonces únete a DSV! DSV empresa trasnacional danesa con presencia en más de 90 países y 75,000 colaboradores a nível mundial se encuentra en la...

  • Senior Shift Specialist

    hace 2 semanas

    Lima, Perú SDZ Support Company A tiempo completo

    SDZ (Support Technologies and Services LTD) is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders.Now we are looking for a Senior Shift Specialist to join our support team.We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities...

  • Helpdesk

    hace 1 semana

    Lima, Perú 3G IT CONSULTING S.A.C A tiempo completo

    **Descripción del empleo** Empresa de servicios TI busca Helpdesk. **Principales Funciones**: - Hacer seguimiento y supervisar la ejecución del servicio en cumplimiento de los requisitos del cliente y los plazos establecidos mediante el Reporte de Avance del Servicio. - Reportar al Gerente de la Unidad de Servicios el avance diario de la implementación...

  • Sales Support Specialist

    hace 3 semanas

    Lima, Perú ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...