Squad Leader

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader, you'll drive a team of highly skilled and motivated professionals, entrusted with delivering state-of-the-art solutions and pioneering initiatives that will chart the future of Kyndryl.

Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to-expert in your technology and service domain – guiding, motivating, and mentoring your squad to ensure the seamless delivery of services and initiatives. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities.

You will be at the forefront of service quality – dedicated to ensuring that your team not only meets but exceeds customer expectations while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and efficiently handling backlogs will be second nature to you. You'll run Agile ceremonies – driving improvement in our delivery processes. Your determination to enhance squad outcomes is the catalyst for success.

As a Squad Leader, you'll be the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you'll gain profound insights into their needs and translate them into strategies that push the boundaries of what's achievable. You will be the champion for continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that drive Kyndryl forward.

This role is instrumental in how we deliver exceptional services to our customers – building their trust and confidence in our capabilities. Your work will not only impact the way we do business but also redefine how we deliver excellence in technology services. If you're ready to lead from the front, drive innovation, and shape the future of technology service delivery, this role is your gateway to a rewarding and impactful career journey with us.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 3 years of experience leading projects for the assigned accounts.
• Experience in high-availability testing and disaster recovery.
• Experience in management and control using tools for monitoring and control (Dashboards, reports, etc.).

7 years of experience in the administration of technology infrastructure covering the following areas:

• Backup Platforms, Disaster Recovery.
• High Availability Infrastructure.
• Patch and Vulnerability Management.

Main Responsibilities:

• Ensure compliance with all corporate guidelines from Kyndryl and the client.
• Monitor and effectively track SLAs and contractual indicators.
• Foster smooth and effective communication with delivery teams, ensuring teamwork.
• Identify gaps in technical and soft skills within the team, and collaborate with the manager to define and execute action plans aimed at strengthening and developing competencies.

Leadership Skills:

• Proven ability in leadership positions, managing teams and/or projects, regardless of structure or area (tower).
• Effective communication: Ability to convey ideas and guidelines clearly and persuasively.
• Quick and accurate decision-making under pressure.
• Ability to maintain a positive attitude in the face of challenges and constant change.
• Proactive attitude to identify improvement opportunities, constantly seeking ways to optimize processes, resources, and results.
• Focus on continuous improvement, both personally and within the team.
• Promotion of inclusion, integration, and respect within the team, fostering a culture of diversity and cooperation at all levels.

Preferred Skills and Experience

• Bachelor's degree in business, finance, or a related technical field
• Certifications: ITIL V3 or 4, Scrum, Cloud (Desired)

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.