Delivery Manager
hace 3 semanas
**What success looks like in this role**:
Un Delivery Manager generalmente es responsable de gestionar la entrega de productos o servicios a los clientes, asegurando que los proyectos se entreguen con éxito, dentro del plazo y el presupuesto establecidos
- Tiene responsabilidad sobre la rentabilidad de los servicios a nível de compromiso y gestiona la prestación de servicios para los compromisos.
- Gestiona las métricas financieras y operativas para compromisos múltiples o grandes.
- Garantiza que la estrategia de la organización sea consistente con la estrategia de Unisys.
- Logra un crecimiento rentable de los ingresos mediante la implementación exitosa de la estrategia comercial.
- Responsable de gestionar un P&L de hasta 2M en valor de servicios. Gestión de proyectos y prestación de servicios - Gestiona la entrega e implementación de servicios dentro de los plazos, presupuesto, márgenes, SLA, KPI, OKR y especificaciones de calidad planificados.
- Ofrece consistentemente trabajo de alto valor "listo para el cliente" con supervisión mínima.
- Aplica metodologías de procesos de negocio a los problemas de negocio del cliente. Combina el conocimiento de las metodologías de procesos de negocio con un conocimiento profundo de su dominio y/o solución para vender, diseñar y entregar una gama completa de soluciones.
- Lidera y/o apoya la implementación de gestión de cambios, rediseño de procesos de negocios o planificación de información.
- Alcanza o excede consistentemente los ingresos, márgenes, objetivos de nível de servicio y metas de calidad del compromiso.
- Gestiona eficazmente los riesgos del compromiso, identificando y notificando rápidamente a la alta dirección sobre el impacto potencial de dichos riesgos y enfoques alternativos para mitigarlos. Gestión de relaciones con los clientes
- Construye relaciones de 'cliente de por vida'. Interactúa con los ejecutivos técnicos del cliente para comprender sus desafíos comerciales y recomendar soluciones comerciales integradas innovadoras.
- Participa en nuevas oportunidades de negocios y oportunidades complementarias que resultan en un crecimiento rentable de los ingresos dentro del cliente.
- Gestiona el desempeño de los proveedores de servicios internos y externos para garantizar la implementación de los entregables y la resultante satisfacción del cliente. Interfaces con subcontratistas.
- Puede escribir declaraciones de trabajo precisas y efectivas para que tanto el cliente como el personal de Unisys entiendan las expectativas y roles del proyecto. Puede crear órdenes de cambio cuando se requiere trabajo adicional que está fuera del alcance contratado original y/o la propuesta de servicios. Gestión de Personas - Gestiona y lidera un grupo de hasta 35 asociados (directos o matriciales), incluyendo su capacitación, desarrollo, desempeño y trayectoria profesional.
- Defiende y modela un fuerte enfoque en la gestión del desempeño, el desarrollo, el crecimiento profesional, el compromiso y la diversidad dentro de la práctica.
- Atrae y motiva adecuadamente a los profesionales para alcanzar o superar los objetivos de crecimiento, productividad y rentabilidad.
- Trabaja con el reclutamiento de Unisys para mantener una cartera de profesionales externos con experiência.
- Proporciona tutoría, retroalimentación, capacitación y desarrollo apropiados.
LI-OC1
**You will be successful in this role if you have**:
- Título universitario o formación y experiência equivalentes.
- Entre 6 y 8 años de experiência en servicios profesionales administrando una línea de servicio o gestión de proyec
- Habilidades de gestión de proyectos: comprensión de los conceptos básicos de la gestión de proyectos, incluidos cronogramas, presupuestos, alcance y riesgos.
- Capacidad para trabajar con herramientas de gestión de proyectos como Microsoft Project o Trello.
- Experiência en la administración de P&L
- Experiência en la gestión y liderazgo de equipos de trabajo.
- Certificaciones en PMP o Scrum (deseable)
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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