Data Center Administrative Assistant

hace 6 meses

Lima, Perú Equinix A tiempo completo

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Administrative Assistant

**Job Summary**

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

**What you'll be doing?**

Administration
- Provides support to Data Center facilities, on semi-routine administrative duties
- Follows standard procedures on answering incoming phone calls
- Reviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.)
- Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues
- Maintains the conference room and tour schedules while customers are on-site
- Directly coordinates activities with the Equinix Response Center (ERC), as needed
- Keeps records of activities within the Data Center including circuit inventories, installed power inventories and labor hours expended
- May generate purchase requisitions and coordinate with vendors for delivery and invoicing
- May assist with special projects

Customer Support
- Communicates semi-routine operating Data Center procedures to customers on-site, while building and developing positive customer relationships
- Coordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required
- Assists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issues
- Addresses semi-route work visit tickets in the system
- Provides general induction learning tours to new customers to orient them to the site
- Directs customers (via direct line) throughout the facilities, as needed
- Onsite Customer Liaison - Supports the coordination of tasks to the appropriate cross-functional teams
- Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request
- Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory ordering
- Partners with teams in the tracking of customer shipments when on-site
- Uses developing knowledge to discern customer satisfaction related issues and escalates appropriately

**What do you need?**
- Technical or Professional diploma
- 2 years + of equivalent work experience
- Advanced level of Office (Excel, Word, PowerPoint, Outlook, Internet tools).
- Intermediate to Advanced Proficiency in English

Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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