Operations Coordinator
hace 1 semana
**About Passport**:
**What you'll do**:
- Investigation of parcels and customer concerns through multiple avenues
- Quickly learn how different systems work and how to effectively use them
- Communicates effectively with Operations team members and leads
- Run reports and troubleshoot issues as needed
- Enter key performance indicator data accurately and on time for multiple vendors
- Use of problem solving to flag issues and troubleshoot issues on the floor
- Review data for deficiencies or errors, correct any incorrect information
- Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed
- You will be expected to work on a fixed schedule and be responsive during your set hours
**What we're looking for**:
- Full Professional Proficient English written and verbal skills
- Preferred Hours: 11AM - 7PM EST time, M-F
- Experience with Zendesk and Excel a must
- Experience with Salesforce a nice to have but not required
- Context switches well, and enjoy working on new projects daily
- Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc.
- Process oriented and able to understand how different pieces of information connect
- Self-starter with an eye for process improvement
- Excellent communication and presentation skills, both verbal and written
- Ability to multitask, prioritize and manage time effectively
- Self-motivated, positive attitude, Team player
- Able to quickly understand and implement process changes
**What you'll get...**
- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones
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