Operations Coordinator
hace 3 semanas
**About Passport**:
**About you and the role**:
As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces - from pickups at our 3PL partners to final mile delivery and everything in between.
In this role, you will be responsible for working with our Vendor Operations team to help hold our vendors accountable to their performance SLAs. You’ll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.
Location: Latin America (Argentina, Peru, Chile) Remote
**What you'll be doing**:
- Investigation of parcels and customer concerns through multiple avenues
- Quickly learn how different systems work and how to effectively use them
- Communicates effectively with Operations team members and leads
- Run reports and troubleshoot issues as needed
- Enter key performance indicator data accurately and on time for multiple vendors
- Use of problem solving to flag issues and troubleshoot issues on the floor
- Review data for deficiencies or errors, correct any incorrect information
- Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed
- You will be expected to work on a fixed schedule and be responsive during your set hours
**Requirements**:
- Full Professional Proficient English written and verbal skills
- Preferred Hours: 10AM - 6PM EST time, M-F
- Experience with Zendesk a plus, but not required
- Process oriented and able to understand how different pieces of information connect
- Self-starter with an eye for process improvement
- Excellent communication and presentation skills, both verbal and written
- Ability to multitask, prioritize and manage time effectively
- Self-motivated, positive attitude, Team player
**What you'll get...**
- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones
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