Retailer Support

The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.

**Requirements**:
**Skill Requirements**:

- Excellent written and spoken communication skills.
- Excellent multi-tasking skills
- Excellent problem-solving skills
- Ability to work under pressure, to prioritize tasks and to meet deadlines.
- Customer Service experience is a must.
- Ability to interact with all levels of employees within the Company.
- Ability to quickly learn new processes.
- Intermediate Outlook, Excel, and Microsoft Office knowledge.
- Proficient in English.

Job Dynamics
- On-Site Only
- Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
- Back-office work

**- Days off**: Friday & Saturday
- 1 Short Day - Early leave

**Benefits**:
We Offer
- Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
- Benefits include paid life and a paid private medical (optional) insurance.
- Employee stock purchase plan
- Paid time off (Compensatory days)
- Vacation time
- Paid holidays.
- Night Shift Free Residential transportation (Check availability)
- Tuition Reimbursement
- Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.
- Salary increase based on Yearly Performance