Customer Sales Support Representative
hace 2 días
Las personas apasionadas crean cosas excepcionales.
Somos Sandvik, grupo mundial fundada en 1862, pionero de la ingeniería de alta tecnología para la excavación y perforación de rocas, que ofrece soluciones que mejoran la productividad, la rentabilidad y la sostenibilidad para las industrias de fabricación, minería e infraestructuras.
Es por ello, que actualmente nos encontramos en búsqueda del mejor talento para cubrir la posición de un(a) Customer Sales Support Representative que cumpla el siguiente perfil:
Propósito del Puesto
- Responsable de proporcionar soporte de ventas superando las expectativas del cliente, brindándole una experiência positiva y fomentando su lealtad en apoyo de las metas de venta.
Requisitos
- Profesional Técnico(a) Mecánico y/o Bachiller en Administración, Ingeniería Industrial o carreras afines.
- Experiência mínima de 2 años en el puesto y en atención a clientes del rubro minero, industrial.
- Inglés a nível básico (indispensable).
- Manejo de Excel a nível intermedio (indispensable).
- Licencia de conducir A1 y/o A2B (deseable).
Funciones
- Promover/vender activamente partes, tools, herramientas y servicios para apoyar a los clientes según sus necesidades.
- Identificar y dar seguimiento a las oportunidades para lograr ventas (seguimiento a cotizaciones).
- Gestión dinámica de los pedidos, cumplir con las fechas de entrega de materiales según pactado (envío de backorder y realizar llamadas.
- Emitir facturación de calidad (minimizar al máximo las facturas observadas por el área de Cobranzas).
- Hacer visitas por iniciativa propia para conocer las condiciones de clientes con flota menor a 05 equipos, los problemas y las oportunidades.
- Contactar a los clientes de acuerdo con el cronograma establecido.
- Vigilar que las órdenes de los clientes sean procesadas.
- Transmitir las órdenes o consultas de nível crítico 1 al Equipo Regional de Respuesta para Emergencia de Máquinas y mantener al cliente informado de los avances.
- Mantener al corriente de los productos y sus funciones a los respectivos grupos de clientes.
- Asegurar el cumplimiento del proceso CSC Global para Partes: a través del sistema Aurora, en el caso de SRP Aurora y logística del área, y para Tools directamente con el soporte logístico del área.
- Colaborar con el área de Inventory para garantizar níveles adecuados de existencias y artículos almacenados.
- Asistir y participar en las reuniones y actividades de las partes interesadas relevantes. Por ejemplo: revisiones de precios, elaboración del presupuesto, preparación de propuestas, planeación de cuentas, reuniones de ventas. etc.
- Cumplir y dar soporte a la jefatura inmediata en todo lo que sea requerido.
- En Sandvik trabajamos activamente para crear un lugar de trabajo que se caracterice por la diversidad y la inclusión. Asimismo, Sandvik NO discrimina por ninguna índole y nos regimos conforme a Ley._
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