Learning Specialist
hace 3 días
**Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes.
**Descripción del cargo**
El **equipo de Learning** es el área encargada de llevar a cabo los proyectos de capacitación y generación de contenido acerca de nuestro producto. El especialista deberá tener la capacidad de llevar adelante procesos de onboarding y capacitaciones internas acerca de Atom.
El **Learning Specialist** debe ser altamente proactivo, capaz de liderar múltiples iniciativas relacionadas con la creación y actualización de material, así como de facilitar el aprendizaje y la comprensión de los empleados sobre la plataforma. Debe mantener una relación y comunicación estrecha con los nuevos empleados y los equipos internos, garantizando el éxito del manejo de la plataforma y conocimiento del producto.
**Responsabilidades**
- Capacitar a usuarios de diferentes áreas y con diferentes níveles de conocimiento en el manejo de Atom.
- Ser un experto en la plataforma (Atom).
- Resolución de dudas frente a funcionalidades, configuraciones y manejo correcto de la plataforma.
- Asegurar que los empleados tengan una adecuada adopción de la plataforma.
- Garantizar el entendimiento de los conceptos, manejo y configuración de Atom en los diferentes equipos.
- Acompañamiento durante el proceso de aprendizaje, generando motivación y reconocimientos en los equipos.
- Generar contenido y mantener actualizado el material para las capacitaciones.
**Habilidades**
- Fuertes habilidades de comunicación tanto verbales como escritas.
- Capacidad de transmitir conocimientos en metodologías virtuales.
- Capacidad para trabajar con equipos con diferentes necesidades.
- Capacidad de autogestión y cumplimiento de objetivos.
- Habilidad de proponer e identificar mejoras a procesos.
- Alta capacidad de organización y distribución de tiempo.
- Flexibilidad y adaptabilidad a los cambios.
**Requerimientos**
- Experiência mínima de 3 años en procesos de entrenamiento y capacitación de clientes, usuarios o empleados en empresas de tecnología, o SaaS b2b.
- Manejo y conocimiento de CRM Hubspot, modulo de ventas y marketing.
- Manejo de plataformas de comunicación virtuales como GMeets, Zoom, etc.
- Experiência y conocimientos en plataformas de generación de contenido.
**Beneficios**
- Relación laboral a largo plazo bajo modalidad de prestación de servicios.
- Pago de sueldo en USD.
- 20 días hábiles de vacaciones al año pagas.
- Días festivos libres.
- Reintegros por servicios de salud y bienestar.
- Budget para capacitaciones y desarrollo de carrera.
- Cultura centrada en las personas, donde apoyamos tus sueños personales
**La posición es 100% remota desde LATAM.**
Tipo de puesto: Tiempo completo
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