Ver más Contraer

Sr Technical Application Specialist

hace 1 mes

Lima, Perú Thermo Fisher Scientific A tiempo completo

The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first
- and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to help-desk services.

**What will you do?**
- Communicate with customers in a professional and courteous manner
- Create and manage incidents through the incident lifecycle according to current guidelines and procedures
- Adhere to escalation procedures and customer service level agreements
- Provide technical solutions to incidents wherever possible
- Participate in a weekend roster for supporting customers needing 24 X 7 support.
- Work to resolve incidents with other Digital Science departments including Development, TechOps, and Services to provide resolution to customer issues related to hosted and on-premise systems.
- Backup team leader in matters of dealing with customer complaints and issues
- Offer direction and skill training to other Technical Analysts on the team
- Proactively learn and participate in training on new technologies as well as supported products
- Be self-motivated and make best use of available time
- Provide expertise in the installation of customer product updates
- Maintain processes, tools, and documentation in support of the customer environments.
- Participate in in practical process improvement (PPI) projects and activities
- Visit customers for on-site relationship building or troubleshooting as required
- Perform other related duties as required and/or assigned to contribute to the efficient operation of the team and business

**How will you get here?**

**Education, Required**
- University degree in a Life Sciences, Computer Science, or related field or 4 years of equivalent experience.

**Experience, Required**
- Minimum one (2) year of proven technical support experience in the enterprise software arena
- Informatics experience with LIMS and other related software packages
- Working knowledge of Windows Server administration
- Understanding of relational database concepts

**Experience, Preferred**
- Laboratory experience preferred
- Experience with SampleManager LIMS as an Administrator or Super User
- Highly Available 24x7x365 operations
- AWS Services and Deployments, certification a plus.
- Windows Server administration
- Networking design and administration
- Programming: C#, VB.Net, VGL, Scripting, Infrastructure as Code.
- Databases: DB Administration, Optimization, Management; Knowledge of DB Models, Highly Available DB Architectures and Design; Oracle, Microsoft SQL Server, or PostgreSQL preferred
- Knowledge of the bioanalytical industry including clinical and pre-clinical drug development laboratories as well as contract research organizations

**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills essential
- Multilingual - Portuguese and English required, Spanish a plus
- Ability to liaise with people at all levels, from technical experts to novice users
- Enthusiastic, positive, action-oriented attitude
- Customer focused and committed to customer allegiance
- Systematic approach to problem solving and strong sense of ownership
- Ability to effectively prioritize and execute tasks in high-pressure environment
- Ability to travel up to 25% of the time including International
- Open to working flexible hours.
- Job Families for Job Profiles

Technical Applications (TASS)

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Sr Technical Application Specialist

    hace 4 semanas

    Lima, Perú Thermo Fisher Scientific A tiempo completo

    The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first - and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents...

  • Senior Regional Technical Specialist

    hace 2 semanas

    Lima, Perú international fund for agricultural development ifad A tiempo completo

    Site Peru, Lima, Lima:Sector:Nonprofit/Community/Social Services/International Cooperation:Role:Other:Date:06/06/2023 (Expiry date:30/06/2023)Organizational SettingThe International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It...

  • Senior Regional Technical Specialist

    hace 2 meses

    Lima, Perú international fund for agricultural development ifad A tiempo completo

    Site **Peru**, **Lima**, **Lima**: Sector: **Nonprofit/Community/Social Services/International Cooperation**: Role: **Other**: Date**:06/06/2023** (Expiry date**:30/06/2023**) **Organizational Setting** The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated...

  • Senior Regional Technical Specialist

    hace 4 semanas

    Lima, Perú international fund for agricultural development ifad A tiempo completo

    Site **Peru**, **Lima**, **Lima**: Sector: **Nonprofit/Community/Social Services/International Cooperation**: Role: **Other**: Date**:06/06/2023** (Expiry date**:30/06/2023**) **Organizational Setting** The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated...

  • Technical Support Specialist

    hace 2 meses

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...

  • Paid Media Technical Specialist

    hace 2 semanas

    Lima, Perú UNICEF Perú A tiempo completo

    UbicaciónLima - PerúTrabajoTiempo CompletoSalarioSin especificarSobre el aviso: Publicado: Hace 14 minutosSalario:Sin especificarLocalización:LimaDescripción:Nos encontramos en la búsqueda de un Paid Media Technical SpecialistPostulaciones: Asunto: Postulación PFP Paid Media Technical Specialist La última fecha para recibir postulaciones es el 14 de...

  • Technical Specialist

    hace 2 semanas

    Lima, Perú Inchcape A tiempo completo

    Inchcape es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y...

  • Systems Management Specialist: Web Application

    hace 4 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Technical Specialist

    hace 2 semanas

    Lima, Perú Inchcape A tiempo completo

    Inchcape es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro.Somos un equipo diverso y global, formado por más de personas, que fomenta una cultura de inclusión y colaboración, con...

  • Technical Sales Specialist

    hace 4 semanas

    Lima, Perú Lenovo A tiempo completo

    **General Information**: - Req #- WD00063850- Career area: - Sales- Country/Region: - Peru- State: - Lima- City: - LIMA- Date: - Friday, April 12, 2024- Working time: - Full-time**Additional Locations**: - Peru - Lima - Lima - Peru - Lima - LIMA **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a...

  • Systems Management Specialist: Oracle

    hace 3 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Systems Management Specialist: Web Application

    hace 2 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    Why KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Systems Management Specialist: Oracle

    hace 2 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    Why KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Helpdesk Specialist

    hace 4 semanas

    Lima, Perú e2open A tiempo completo

    **HELPDESK SPECIALIST** **DEPARTMENT: Information Technology** **BUSINESS UNIT: Corporate** **REPORTS TO**:End User Services Manager or Lead** **DIRECT REPORTS: No** **POSITION OVERVIEW** The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts...

  • Technical Support Specialist

    hace 4 semanas

    Lima, Perú Evercam A tiempo completo

    This is a remote position. Evercam increases construction productivity by improving project visibility and team communications. To do this, we build tools that capture the big picture, surface the relevant details, and encourage collaboration. In short, we’re here to be useful. Founded in 2010, Evercam has now grown to a team of 100+ staff in over 10...

  • Technical Support Specialist

    hace 4 semanas

    Lima, Perú Evercam A tiempo completo

    This is a remote position. Evercam increases construction productivity by improving project visibility and team communications. To do this, we build tools that capture the big picture, surface the relevant details, and encourage collaboration. In short, we’re here to be useful. Founded in 2010, Evercam has now grown to a team of 100+ staff in over 10...

  • Wme Specialist

    hace 3 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Oracle Administration Specialist

    hace 3 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Technical Support Specialist

    hace 2 semanas

    Lima, Perú Evercam A tiempo completo

    This is a remote position.Evercam increases construction productivity by improving project visibility and team communications. To do this, we build tools that capture the big picture, surface the relevant details, and encourage collaboration. In short, we're here to be useful.Founded in 2010, Evercam has now grown to a team of 100+ staff in over 10 countries...

  • Sr. Specialist Vm

    hace 1 semana

    Lima, Perú Adidas A tiempo completo

    Purpose: - Executes all visual merchandising activities related to marketing programs at the POS.- Key Accountabilities: - Execute Visual Merchandising guidelines directly with Retailers - Creation of Seasonal Windows and VM guidelines - Provide execution guidance and Visual Merchandising material for Distributors - Visual Merchandising Training for the...