Associate HR Service Center
hace 7 meses
Associate HR Service Center
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**W**orking at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Global HR Service Center location in Lima.
This role is empowered to surpass customer expectations by collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing a “concierge” model of service with efficiency for a targeted scope of requests along with a strong focus on operational excellence to deliver results in meeting high volume demands.
**What You’ll Do**
- Adherence to pre-established schedules, which will respond to the specific needs of the business. The peak season of the business calendar is between November and March.
- Maintain the knowledge required for an essential job functions, from the entire initial onboarding process through the subsequent technical and functional trainings.
- Ensure the understanding, mastery and efficient use of software involved in the role.
- Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
- Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
- Identify "Roadblocks" to quality customer service and in-Service Center processes or Abbott-wide practices, policies, and share insights along with recommended improvements to leadership.
- Meet or exceed standards for both schedule adherence and reliability.
- Demonstrate a proactive attitude towards customer service coupled with good communication skills, accuracy and the ability to listen and interpret requests from customers.
- Focus on targeted scope of service with lower complexity and high-volume work.
- Focus on productivity, exceptional customer service, operational excellence and time management.
- Ensure casework and applied processes comply with established company compliance and ethical standards.
**Required **Qualifications**
- Bachelor’s degree with emphasis in Business Administration, Communications, Languages and related studies.
- Desirable postgraduate or specialization in Human Resources and/or Customer Service.
- Languages: Fluent English and Spanish (spoken and written), desirable Portuguese at an advanced level (LATAM).
**Preferred **Qualifications**
- Minimum experience of 2 years working in areas such as Human Resources (recruiting, employee compensation payroll, career development and / or customer service center).
- Working with customer management tools, Salesforce experience a plus.
- User-level experience in ERP tools or Human Capital Management software such Workday (desirable).
- Remote communication channels with global teams, in various languages and formats.
- Experience in matrix and/or global models of HR Service Centers.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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