Associate HR Service Center

hace 17 horas


Lima, Perú Abbott Laboratories A tiempo completo

This role is empowered to surpass customer expectations by collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing a “concierge” model of service with efficiency for a targeted scope of requests along with a strong focus on operational excellence to deliver results in meeting high volume demands.

Division: Global HR Service Center

**Essential Job Functions**
Adherence to pre-established schedules, which will respond to the specific needs of the business. The peak season of the business calendar is between November and March.
- Maintain the knowledge required for an essential job functions, from the entire initial onboarding process through the subsequent technical and functional trainings.
- Ensure the understanding, mastery and efficient use of software involved in the role.
- Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
- Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
- Identify "Roadblocks" to quality customer service and in-Service Center processes or Abbott-wide practices, policies, and share insights along with recommended improvements to leadership.
- Meet or exceed standards for both schedule adherence and reliability.
- Demonstrate a proactive attitude towards customer service coupled with good communication skills, accuracy and the ability to listen and interpret requests from customers.
- Focus on targeted scope of service with lower complexity and high-volume work.
- Focus on productivity, exceptional customer service, operational excellence and time management.
- Ensure casework and applied processes comply with established company compliance and ethical standards.
**Educational Requirements**:

- Bachelor’s degree with emphasis in Business Administration, Communications, Languages and related studies.
- Desirable postgraduate or specialization in Human Resources and/or Customer Service.
- Languages: Fluent English and Spanish (spoken and written), desirable Portuguese at an advanced level (LATAM).
**Job Experience**
- Minimum experience of 2 years working in areas such as Human Resources (recruiting, employee compensation payroll, career development and / or customer service center).
Working with customer management tools, Salesforce experience a plus.
- User-level experience in ERP tools or Human Capital Management software such Workday (desirable).
- Remote communication channels with global teams, in various languages and formats.
- Experience in matrix and/or global models of HR Service Centers.



  • Lima, Perú Abbott Laboratories A tiempo completo

    Associate HR Service Center **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**orking at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...


  • Lima, Perú Abbott Laboratories A tiempo completo

    This role is empowered to surpass customer expectations by collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing a “concierge” model of service with efficiency for a targeted scope of requests along with a strong focus on operational excellence to deliver results in meeting high volume...


  • Lima, Perú Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**orking at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...


  • Lima, Perú Abbott Laboratories A tiempo completo

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....


  • Lima, Perú Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**orking at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...


  • Lima, Perú CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • HR Coordinator

    hace 4 meses


    Lima, Perú Alfa Laval A tiempo completo

    Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...


  • Lima, Perú Gordon Food Service A tiempo completo

    Location - MP092 3447 Elida Rd, Lima OH - Hiring Immediately! - Store Hours - Monday to Saturday 7AM-8PM and Sunday 9AM-6PM- Holidays Off - We are CLOSED on Thanksgiving, Christmas, New Year's Day, and Easter.- Advancement - We have several leaders that began as Sales Associates!- Employee Discounts - 10% off your purchases!Growing careers since 1897 and no...

  • HR Operations Specialist

    hace 1 semana


    Lima, Perú ABB A tiempo completo

    **HR Operations Specialist / Temporary**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service

    hace 7 meses


    Lima, Perú Alfa Laval A tiempo completo

    We are looking for a Field Service/Service Center Manager in Perú. Reporting to the Sales and Service Operations Manager in Perú, you will be responsible for providing overall management and direction for all technical service and operations activities of Alfa Laval in Perú. The position is responsible for leading the Field Service and Service Center...

  • HR Services Analyst

    hace 7 días


    Lima, Perú Willis Towers Watson A tiempo completo

    In this position, you will provide efficient and effective administrative support to the Human Resources function. This role will focus upon maintaining and administering colleagues’ data by acting upon requests received and working through others to get results. Being able to work on your own initiative as well as part of a team is essential in order to...

  • HR Coordinator

    hace 1 semana


    Lima, Perú Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: The Talent Coordinator will be an integral member of the Spanish South America (SSA) People Team while supporting business objectives of the region and growth of the Consulting team through the execution of Staffing, Career Development and HR processes. **Staffing **Case Economics Management**: - Work with other HR functions to...


  • Lima, Perú Callnovo A tiempo completo

    Callnovo is a contact center established in 2004 with core operation centers in Asia, East Europe, and Latin America. We are a 24/7 multi-language call center and we'll be able to support your business domestically and globally. Our experienced and professional call center operation teams are currently gaining trust from many global SMEs, fortune 500...

  • HR Manager

    hace 2 meses


    Lima, Perú Peru Process Solutions SRL A tiempo completo

    If you’re a people-person looking to start a career in the exciting world of HR, this is the best place to dive in. Johnson Law Group is in search of a qualified English-speaking HR generalist to support our HR department in ensuring smooth and efficient business operations. The HR generalist will have both administrative and strategic responsibilities,...

  • HR Lead

    hace 4 semanas


    Lima, Perú Peru Process Solutions SRL A tiempo completo

    If you’re a people-person looking to start a career in the exciting world of HR, this is the best place to dive in. Johnson Law Group is in search of a qualified English-speaking HR generalist to support our HR department in ensuring smooth and efficient business operations. The HR generalist will have both administrative and strategic responsibilities,...


  • Lima, Perú Moody's Investors Service A tiempo completo

    As a Financial Data Associate, you will work in a dedicated team supporting a global process, conducting multiple data-related processes. On a regular basis, the Financial Data Associate will: - Oversee and support documents download process. This includes but is not limited to performing manual downloads, resolving issues related to the process,...

  • HR Specialist

    hace 7 meses


    Lima, Perú NCR Atleos A tiempo completo

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. - Título: HR Specialist - Location Peru (Lima) Hibrido - Grado 09: Resumen de...

  • HR Project Coordinator

    hace 1 semana


    Lima, Perú ABB A tiempo completo

    **HR Project Coordinator**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Lima, Perú Royal HaskoningDHV A tiempo completo

    Are you an experienced HR Professional who is passionate about accelerating organisational capabilities, People, Culture and HR Operations? Would you like to work within an inspiring dynamic atmosphere in which organisational and operational advancement take central stage? Join our team today!_ The primary role is to ensure that excellent HR operations and...


  • Lima, Perú Epson America, Inc A tiempo completo

    **Long Description**: **Principal Accountabilities** - In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:_ - Under Limited Supervision: - Review and process monthly payments for each Authorized Service Center (ASC). - Provide support to warranty extensions, services on-site, technical...