![OCC247 SAC](https://media.trabajo.org/img/noimg.jpg)
French - English Speaking Customer Support
hace 3 semanas
OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation.
This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team
**Key Responsibilities**
- Troubleshooting technical issues and helping customers navigate our software.
- Continually learning about our product to provide appropriate guidance to customers
- Report customer feedback to suggest and influence product development
- Manage Level 1 requests and follow-up on Level 2 and 3 to relevant dev departments until their resolution
- Create and update knowledge articles and videos to ease customers’ journey into the product.
- Documenting all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.
- Identifying and escalating priority issues to the Customer Service Manager or appropriate internal team.
**Mandatory requirements**
- Excellent command of French and English (English can be intermediate).
- Tech-savvy and 2+ years of experience in customer service for a B2B Saas.
**Requirements**:
- You have work experience with Hubspot and Jira.
- Excellent communication and interpersonal skills.
- A strong understanding of the SaaS business model, with willingness to continuously learn and participate to product development
- Basic technical troubleshooting skills.
- Ability to handle customer complaints and difficult situations with patience and professionalism.
- Proficiency with CRM software and ticketing systems.
- Strong problem-solving skills and the ability to multitask, prioritize, and manage time effectively.
**Your benefits**:
- Home office
- After a probation period you will enjoy benefits from planilla.
- We actively seek proactive individuals eager to foster their career growth within our organization.
**Furniture needed for home office**:
- At least an i3 processor (PC or laptop)
- At least 8 gig Ram (PC or laptop)
- Windows 10 or higher
- USB Headset with mic
- Good internet connection and speed
**Job information**:
- Full time position (48 hours)
- Schedule:
- Monday : 06:
- 30 am - 03:00 pm
- Tuesday: Day off
- Wednesday to Friday: 06:
- 30 am - 03:00 pm
- Saturday to Sunday: 05:
- 00 am - 03:00 pm
- Monthly Salary: 2800 + night shift surcharge + bonus on performance (total salary can be up to 3830)
- Starting date : as soon as possible
- Length of contract: 3 months renewable
Tipo de puesto: Tiempo completo
Sueldo: S/.2,800.00 - S/.3,830.00 al mes
Experiência:
- Atención al cliente: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
- Francés (Obligatorio)
-
Administrative Assistant
hace 4 días
Lima, Perú Scouter Career & Recruitment A tiempo completoWe are on the lookout for an exceptional **Administrative and Commercial Agent **with English and French skills. This role will provide excellent customer service, effectively manage technology projects and contribute to the growth and retention of the company's customer base. **Responsabilities**: - Develop sales strategy campaigns: Through the CRM...
-
English Speaking Customer Service Agent
hace 2 semanas
Lima, Perú Calls Experts A tiempo completoENGLISH SPEAKING CUSTOMER SERVICE AGENT (Call Center REMOTE FULL-TIME ONLY) We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. For...
-
Customer Service Agent English + French
hace 2 semanas
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...
-
French Agent
hace 2 semanas
Lima, Perú OCC247 SAC A tiempo completoFRENCH AGENT - CUSTOMER SERVICE REPRESENTATIVE Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork...
-
French Speaker
hace 3 semanas
Lima, Perú Scouter Career & Recruitment A tiempo completoWe are on the lookout for an exceptional **Administrative and Commercial Agent **with English and French skills. This role will provide excellent customer service, effectively manage technology projects and contribute to the growth and retention of the company's customer base. **Responsabilities**: - Develop sales strategy campaigns: Through the CRM...
-
Customer Support Specialist
hace 3 semanas
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Customer Service Agent English + French
hace 2 semanas
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...
-
Customer Service Agent English + French
hace 2 semanas
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About us!** misterb&b is the world’s largest short-term rental marketplace dedicated to the LGBTQ community with 310,000 hosts over 135 countries. misterb&b was founded in 2014, and participated in Batch 12 of one of the top accelerator programs in the world - 500 startups. misterb&b has raised $15M USD from angels, seed funds, and venture capital firms....
-
Customer Support Specialist
hace 4 semanas
Lima, Perú Torrero A tiempo completoWelcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...
-
Customer Service Agent English + French
hace 2 semanas
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...
-
Customer Service Agent English + French
hace 5 días
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...
-
French Agent
hace 1 semana
Lima, Perú OCC247 SAC A tiempo completoAbstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork and fun are at the heart of our daily work. We...
-
Customer Service Agent English + French
hace 5 días
Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo**About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...
-
Customer Service
hace 3 semanas
Lima, Perú Teleperformance Peru A tiempo completoOverview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...
-
Customer Care Specialist
hace 2 semanas
Lima, Perú Edge A tiempo completoAt Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By...
-
English Speaking Assistant
hace 4 semanas
Lima, Perú George Dimov CPA A tiempo completoHi! We are an accounting firm that needs someone for the following tasks: - Answering the phone for client calls - Take down client information - Send invoices - Send calendar invites - Issue reminders This job requires excellent English speaking skills. Please ensure you have professional level English prior to applying. The perfect person will also...
-
Customer Support Specialist
hace 4 semanas
Lima, Perú Torrero A tiempo completoWelcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...
-
Corporate French Trainer
hace 4 semanas
Lima, Perú goFluent A tiempo completo**We are looking for fun, energetic, and intelligent individuals from different backgrounds **who will help transform our clients’ communication skills and make them more competitive in today’s dynamic business world. We need people who are passionate about teaching/training and can bring excitement to the learning experience. **As a trainer, you will...
-
French Zendesk Junior Consultant
hace 2 semanas
Lima, Perú OCC247 SAC A tiempo completo**Abstract**: - French Zendesk Junior Consultant - Full time - 3 months renewable - Recibo por honorarios Lima - S/.2500 Gross salary + Up to S/. 1000 soles in bonuses - In planilla after 3 months: S/. 2500 Gross salary + Up to S/. 2500 in bonuses. **Company description**: At OCC247, teamwork and fun are at the heart of our daily work. We are a global...
-
(fluent German
hace 7 días
Lima Metropolitana, Perú SupportYourApp A tiempo completo1 week ago Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...