Client Support Specialist

hace 2 meses


Asia, Perú Editorialist A tiempo completo

What’s Editorialist?

Editorialist melds personal styling, editorial content, and shopping into one seamless digital experience powered by proprietary technology and e-commerce tools.

Editorialist is looking for a Customer Support Specialist who is capable of thriving in a fast-paced environment. In order to accomplish our mission, we need to provide our clients with the best luxury customer experience by delivering outstanding support and service and maintaining their engagement on our app. Given the nature and geographical scope of our clientele, we require that the Customer Support Specialist is committed to working flexible hours, including some weekends in order to meet the demand of our clients and industry. Our team communicates with our clients through the app. As a Customer Support Specialist, you will be responsible for all the communication with the client. Your primary responsibility will be to provide exceptional support and service to our UHNW clients. You will play a crucial role in ensuring their satisfaction, addressing their needs, and building strong, long-term relationships. Your expertise in luxury client services, exceptional communication skills, and attention to detail will contribute to the success of the company and the ultimate satisfaction of our elite clients.

**Your Responsibilities**:

- Establish and maintain high levels of customer satisfaction with a focus on customer delight
- Regularly communicate with clients via the app to address inquiries, provide updates, and resolve any issues that arise
- Delivering Key Performance Indicators (KPIs) set within the support team, such as customer satisfaction metrics (CSAT & NPS)
- Coordinate with internal departments, such as Styling, Finance, Engineering, and Operations, to resolve client issues and provide accurate and timely responses
- Maintain a detailed record of client interactions and activities in the customer relationship management (CRM) system
- Develop a comprehensive understanding of the company's luxury products and services offered to our UHNW clients and act as a voice for our customer
- Looking at data and trends alongside the team and working out ways to improve our processes and product
- Liaise with the Product team to provide feedback and influence improvements in our product

**More about you**:

- Minimum of 2-4 years of experience in customer service, BPO, preferably in a luxury business or high-end retail environment
- Experience in working for US clients
- A capable and compassionate go-getter, a fast learner, and obsessed with giving our customers the best experience possible with prompt replies and solutions that work
- Exceptional interpersonal and communication skills, with the ability to build rapport and maintain relationships with clients
- Good written communication skills with a focus on clarity and empathy
- Strong problem-solving and conflict-resolution abilities, demonstrating a calm and professional demeanor in high-pressure situations
- Ability to adapt quickly to changing client needs and priorities
- Proficiency in CRM systems and other relevant software tools
- Excellent organizational skills and attention to detail
- Proactive and self-motivated, with the ability to work independently and as part of a team

**Bonus Points**:

- If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.
- You are a team player who is comfortable working across an organization that is growing while doing
- You communicate regularly and clearly with your co-workers and are never afraid to ask questions
- You love what you do and are curious about all facets of Editorialist.



  • Asia, Perú Editorialist A tiempo completo

    **What’s Editorialist?** **Client Support Specialist** Our team communicates with our clients through the app. As a Customer Support Specialist, you will be responsible for all the communication with the client. Your primary responsibility will be to provide exceptional support and service to our UHNW clients. You will play a crucial role in ensuring...


  • Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description **What You Will Do** The Sr. Sourcing Specialist is responsible for the market of Japan in supporting development and execution of category practices for Indirects Categories (comprising Capital Construction Facility Services (CCFS), Business Services (IT/Non-IT), Marketing and R&D services), including support of sourcing strategy definition,...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description **What you will do** The Regulatory Affairs Senior Specialist is responsible for - Lead China RA Regulatory activities & innovative regulatory area. Build strategic regulatory insights into product registration strategies to ensure fast introduction of new products by securing import licenses and domestic licenses. - Proactively partner with...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description The Regulatory Affairs Senior Specialist is responsible for - Lead China RA Regulatory activities & innovative regulatory area. Build strategic regulatory insights into product registration strategies to ensure fast introduction of new products by securing import licenses and domestic licenses. - Proactively partner with internal business...


  • Asia, Perú Serge Global A tiempo completo

    A Serge team in South Asia is seeking a Multimedia and Communications Specialist to play a vital role in expanding our social media presence and enhancing communications for our team to engage supporters. We are seeking an individual with a keen interest in **Business for Transformation** **(B4T)** work, who can effectively communicate to supporters the...


  • Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • SEO & Outreach Specialist

    hace 2 semanas


    Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Specialist Sdgs Awards

    hace 2 semanas


    Asia, Perú Tucher Beratende Ingenieure Projektmanagement GmbH & Co. KG A tiempo completo

    **Specialist SDGs Awards**: - Full Time - Asia - Remote - With Professional Experience - 3/4/24 The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind - following our vision "Technology obliges". As Europe’s leading tech network, we are constantly enlarging our...

  • Payroll Analyst

    hace 7 días


    Asia, Perú Johnson & Johnson A tiempo completo

    Description **What You Will Do** The Payroll Analyst is responsible for - Provides specialist support on the administration and processing of payrolls for workstream in China. - Key Responsibilities *** - Provides payroll administration support including payroll, time&attendance processing, reporting, payroll tax deliverables, etc. Researching...


  • Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description - Develop and maintain demand and supply plans to ensure optimal inventory levels and timely delivery of products. - Analyze market trends and customer demand to forecast future demand and adjust plans accordingly. - Collaborate with cross-functional teams to identify and mitigate supply chain risks. - Continuously improve planning processes and...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description Summary of Opportunity: Play an important role as an internal consumer research specialist to plan/lead/manage multiple consumer research projects with stakeholders. Will have good opportunities to cultivate further experience in both quantitative and qualitative research projects. Theme of research projects also have varieties such as...


  • Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Asia, Perú Offshore Wind A tiempo completo

    Job ID 20527 - Offshore Wind - Permanent - Asia - Our client is leading renewable developer in Asia Pacific region. The Head, Offshore Project Services will be responsible for leading and managing the procurement, project controls, and specialist offshore engineering disciplines related to offshore wind farm projects across the Asia-Pacific region. Location...

  • Vp Marketing

    hace 2 días


    Asia, Perú Peak Performance Recruitment A tiempo completo

    **Call us now on +353 (0)42 941 9663**: **Purpose**:Work as a member of the Sales & Marketing Team, interface with airlines and lead transactions from deal origination to approval through to closure. **Responsibilities** - Serve as sales and marketing representative for APAC region - Interface with airline management and develop strong customer...


  • Asia, Perú Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Business Administrator

    hace 2 meses


    Asia, Perú Serge Global A tiempo completo

    Join a Serge team in South Asia and be part of a Business for Transformation initiative to make a difference in the lives of individuals through our cafe/shop and women’s empowerment group. This café/shop was established in response to the challenges posed by Covid-19 lockdowns in our country, providing employment to 4 café staff and empowering 20-25...


  • Asia, Perú Johnson & Johnson A tiempo completo

    Description Kenvue is recruiting for an Enterprise Apps Service Operator. This position reports into Supply Chain ERP Platform Service Owner and is based in Kenvue GCC, India, and may have remote and Hybrid work opportunities. **Who we are** At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday...

  • Chief Business Officer

    hace 2 días


    Asia, Perú Mantell Associates A tiempo completo

    **Job description**: Mantell Associates is currently partnered with a hugely successful biotechnology organisation who are searching for a Chief Business Officer to join their leadership team. **Chief Business Officer (CBO) - Responsibilities**: - Work closely with the CEO and leadership team to drive all business aspects of the company further - Provide...