Workforce Performance and Reporting Specialist

hace 4 semanas


Lima, Perú Rappi A tiempo completo

**YOUR NEXT STEP IS AT RAPPI**

Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.

**Role Objective**:

- Ensure on-time delivery of forecasts to the BPO
- Follow up the invoice and forecast compliance
- Comply with Operational, WF, Quality & Financial KPIs indicators
- Deliver efficiency actions that improve team performance

**Main Responsibilities**:

- Perform automations on RT cuts, users, restaurants, PBI reports and WF files.
- Continuous tracking of billing and licensing as approved
- Integrity review of BPO & internal reports.
- Propose, follow and measure impact of improvement proposals.

**Key Requirements**:

- Student of Industrial Engineering, Computer Science, Systems or Statistics (last cycles)
- Knowledge of Excel, BBDD, SQL & PBI
- Previous knowledge of forecasting, planning & scheduling of personnel
- Proficient in Spanish
- Proficiency in Portuguese (not essential)
- At least 2 years of experience leading teams
- Tolerance to pressure
- Effective communication skills

**Desired Requirements**:

- Person with previous knowledge of BPO management, forecasting or cost management.
- Negotiation and convincing skills

He leído y acepto la Autorización de Datos Personales de Rappi S.A.S

Conforme a la Política de Tratamiento de Datos PersonalesI have read and accept the Authorization of Personal Data from Rappi S.A.S

In accordance with the Personal Data Treatment Policy



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