Customer Service Representative

hace 2 semanas

Lima, Perú Helpware A tiempo completo

**Position Overview**:
As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.

**Primary Responsibilities**:

- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Maintain Service contracts by scheduling service appointments with customers.
- Schedule and coordinate all service/emergency calls as calls are received.
- Respond to all messages left overnight.
- Maintain service contracts by scheduling service appointments with customer.
- Schedule and coordinate all service/emergency calls.
- Respond to all messages left overnight.
- Other duties as assigned.

**Qualifications**:

- 6 plus months of experience in customer service related field.
- Microsoft Office skills
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Tipo de puesto: Tiempo completo, Freelance

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