Operations Consultant

hace 2 semanas

Lima, Perú Rankmi A tiempo completo

Tu misión será implementar exitosamente en tiempo y forma el software para los clientes, siguiendo los procesos definidos por la empresa.

**Responsabilidades**:

- Asegurar una comunicación fluida con el cliente y atender sus necesidades, fortaleciendo la relación y el compromiso hacia el producto.
- Manejar de manera confidencial la información sensible del cliente durante la implementación.
Documentar cada fase del proyecto y mantener un control riguroso de calidad para asegurar que el traspaso al equipo de Servicio se haga sin errores.
- Asegurar que las etapas de implementación se cumplan en los plazos acordados asegurando la calidad de las entregas, mitigando cualquier riesgo de retraso o cambio de alcance.

**Funciones del cargo**:

- **Gestión de Proyectos de Implementación**: Liderar la implementación del software desde la fase de planificación hasta la entrega. Realizar un levantamiento detallado de los procesos del cliente para asegurar una implementación fluida. Identificar y documentar cambios en el alcance del proyecto.
- **Configuración del Software**:Configurar y personalizar la solución SaaS según los requisitos del cliente. Ejecutar la implementación de módulos contratados basándose en el SOW y la planificación entregada por el Project Manager. Validar que la implementación cumpla con los requisitos acordados y satisfaga las expectativas del cliente.
- **Capacitación y Soporte**: Capacitar a los administradores del cliente en el uso del software, usando los recursos de Rankmi Academy. Asegurar que el cliente alcance autonomía en el uso del software a través de pruebas y aprendizaje activo.
- **Documentación y Traspaso**: Documentar y actualizar toda la información del proyecto (Gantt, SOW, minutas). Formalizar el envío de entregables al cliente al cierre de cada etapa de implementación. Realizar un traspaso detallado al equipo de Servicio para asegurar que el cliente reciba soporte completo una vez que esté en vivo.
- **Relación con Clientes**: Mantener una relación cercana con los clientes para garantizar su satisfacción durante el proceso de implementación. Actuar como punto de contacto principal durante la implementación y servir de enlace entre el cliente y los equipos internos.

**Requerimientos del cargo**:

- Título profesional de Ing. en Administración, Ing. Industrial, Técnico en Administración, o carreras afines.
- Hasta 4 años de experiência profesional.
- Excel avanzado (**excluyente**).

**Conocimientos deseables**:

- Experiência relacionándose con clientes B2B en roles similares.
- Experiência en implementación de software.
- Conocimiento en payroll/nómina.
- Conocimiento en DO.

**Condiciones**:

- Prestaciones: Conforme a la ley
- 30 días de vacaciones corridas y su remuneración correspondiente.
- CTS (mayo y noviembre).
- Gratificación (julio y diciembre).
- EsSalud.
- El contrato considera un período de prueba de 3 meses y, dependiendo del desempeño, pasa automáticamente a plazo indeterminado.

**Partially remote**
You can work from your home some days a week.

**Computer provided**
Rankmi provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Vacation over legal**
Rankmi gives you paid vacations over the legal minimum.

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