Support Specialist Level 1

hace 2 semanas

Lima, Perú Placer.ai A tiempo completo

**ABOUT PLACER.AI**:
Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai’s customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai's A.I.based SaaS platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100B.

Placer.ai has grown 3x year-over-year for the past 3 years, counting more than 1,900 paying customers across a range of industries, including 2 of the world’s top-10 retailers, 2 of the top-10 CPG firms worldwide, a world’s top hospitality firm, 2 of the world’s top-10 commercial real estate (CRE) firms and 2 of the world’s top multinational asset managers and hedge funds. Placer.ai has just raised $100M for Unicorn ($1B+) valuation in Series C funding.

**SUMMARY**:
The Support Specialist will assist Placer’s internal and external customers with platform related questions via our ticketing system. In this position you will process and triage incoming tickets and instant messages, set up and deliver submitted tickets, and develop and maintain a professional level of proficiency with Placer’s specific systems and technologies. This is a remote contractor position available anywhere in Latin America.

**RESPONSIBILITIES**:

- Act as the initial point of contact for all platform related concerns from internal and external customers seeking support through the ZenDesk ticketing system or Slack.
- Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.
- Research and gather additional information for incoming requests and determine how to process the ticket based on the issue and details provided by customers.
- Follow-up, prioritize, manage, and deliver requests that are in progress or completed.
- Become a product specialist of the Placer Analytics Platform, including keeping up with new releases.
- Log bugs and enhancement requests.
- Work within GIS Systems to map and deliver customers’ requests.
- Utilize basic to intermediate technical knowledge to troubleshoot incoming issues and provide a first response to customers.
- Interact with a global support team.
- Support Sales and Customer Managers to meet their needs in real-time.
- Deliver high priority deliverables the same day.
- Provide customers with step by step written instructions to complete tasks or solve problems within the platform.
- Administer and troubleshoot platform access for both internal and external customers.
- Investigate, diagnose, and recreate platform issues that are reported by the customer.
- Respond and report what you are currently working on with management.

**REQUIREMENTS**:

- Business fluency in English (spoken and written).
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Attention to detail and ability to problem-solve complex issues with mínimal supervision.
- Strong troubleshooting and critical thinking skills.
- Ability to work well in a flexible and dynamic work environment.
- Ability to prioritize tasks.
- Excellent ability to follow written and verbal instructions.
- Attention to detail.
- Outstanding listening and questioning skills.
- Master of context switching.
- Excellent customer service skills.

**EDUCATION/EXPERIENCE REQUIRED**:

- High school diploma; at least 1 year of experience directly related to the duties and responsibilities specified.

**PHYSICAL DEMANDS**:

- No or very limited physical effort required.
- Work is normally performed in a typical interior/office work environment.

**WHY JOIN PLACER.AI?**
- Join a rocketship We are pioneers of a new market that we are creating.
- Take a central and critical role at Placer.ai.
- Work with, and learn from, top-notch talent.
- Competitive salary.
- Excellent benefits.
- Fully remote.

**NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER**
- Placer.ai in a nutshell
- Placer.ai's recent $100M round C funding (unicorn valuation)
- Placer.ai's data
- Placer.ai in the news
- COVID-19 Economic Recovery Dashboard
- Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion._

  • Support Specialist Level 1

    hace 3 semanas

    Lima, Perú Placer.ai A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...

  • Sales Support Specialist

    hace 2 semanas

    Lima, Perú ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior Shift Specialist

    hace 2 semanas

    Lima, Perú SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...

  • Product Support Specialist

    hace 3 semanas

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**! **Summary**: To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and...

  • Sales Support Specialist

    hace 3 semanas

    Lima, Perú ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    hace 2 semanas

    Lima, Perú ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior Shift Specialist

    hace 2 semanas

    Lima, Perú SDZ Support Company A tiempo completo

    SDZ (Support Technologies and Services LTD) is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders.Now we are looking for a Senior Shift Specialist to join our support team.We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities...

  • Support Specialist

    hace 2 meses

    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...

  • Support Specialist

    hace 1 día

    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...

  • IT Support Specialist

    hace 1 semana

    Lima, Perú Tekton Labs A tiempo completo

    **About the **IT Support Specialist** position**: Currently, we are seeking a** IT Support Specialist**: **Your profile includes**: - Assist the IT Team with managing and monitoring installed systems and infrastructure. Jamf, Intune, Sophos. - Take part in our technical resolution process as an initial point of contact for issue resolution. - Ensure the...

  • IT Support Specialist

    hace 2 semanas

    Lima, Perú Tekton Labs A tiempo completo

    About the IT Support Specialist position:Currently, we are seeking a IT Support Specialist:Your profile includes: Assist the IT Team with managing and monitoring installed systems and infrastructure.Jamf, Intune, Sophos. Take part in our technical resolution process as an initial point of contact for issueresolution. Ensure the highest levels of systems and...

  • Technical Support Specialist

    hace 2 meses

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...

  • Jr. Talent Acquisition Specialist

    hace 3 semanas

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a **JR. TALENT ACQUISITION SPECIALIST.** **Job Requirements**: - In charge of the selection process of the operation profiles (Customer Service Representatives). - Support in selection processes of administrative profiles: Recruitment, filter calls and sending short lists to desired...

  • Clerical Support Specialist

    hace 4 semanas

    Lima, Perú Manpower A tiempo completo

    **Job Description**: Full time Clerical Support Specialist $14 per hour What's in it for you? Potential for hire 1st shift Weekly pay Dedicated recruiter focused on your needs What is the job? Incoming/outgoing phone calls Data entry Filing What do you bring to the job? Strong customer service skills Adept math skills Previous administrative...

  • Tech Support Specialist

    hace 2 semanas

    Lima, Perú Glovo A tiempo completo

    About Glovo:We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in...

  • Network Support Specialist

    hace 3 semanas

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Customer Support Specialist

    hace 3 semanas

    Lima, Perú Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • IT Helpdesk Support Specialist

    hace 3 semanas

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • IT Helpdesk Support Specialist

    hace 5 días

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • Technical Support Specialist

    hace 4 semanas

    Lima, Perú Evercam A tiempo completo

    This is a remote position. Evercam increases construction productivity by improving project visibility and team communications. To do this, we build tools that capture the big picture, surface the relevant details, and encourage collaboration. In short, we’re here to be useful. Founded in 2010, Evercam has now grown to a team of 100+ staff in over 10...