Servicenow Administrator

Our company is looking for a ServiceNow Administrator to join our team.

**Responsibilities**:
Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
Develop systems integrations and process automation;
Configure and maintain SLA, catalog items and their associated workflows;
Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

**Requirements**:
Experience using JavaScript, XML, and HTML;
ServiceNow System Admin certification (admin or higher);
A minimum of 8 years of related work experience;
Experience in IT service management, ITIL certification preferred;
Exceptional customer service skills;
Applies standard methodology, techniques, procedures and criteria;
ITIL v3 Certification;
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
8-10 years experience with ServiceNow administration;
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

**Requisitos**:
**Work Mode**: Hybrid