Service Excellence Consultant
hace 4 semanas
El Service Excellence Consultant se encargará de brindar atención a los clientes externos en base a los problemas o fallas que se puedan presentar en las plataformas de servicio.
**¿Qué vas a hacer?**
- Mantener en atención la bandeja de soporte dentro de los SLA’s establecidos.
- Atender las llamadas entrantes en base a las necesidades ( incidencias o intermitencias en el servicio) que presenten los clientes con respecto a los servicios brindados.
- Realizar sesiones de trabajo con los clientes cuando se presenten las incidencias.
- Elaboración de minutas de reunión de acuerdo a las reuniones realizadas con los clientes.
- Ingreso de casos a Salesforce y uso de herramientas de trabajo para medir correctamente los indicadores corporativos.
**¿Qué experiência necesitas?**:
- Estudios en Ingeniería en Sistemas, Informática, Técnico en sistemas o carreras afines.
- +2 años de experiência en soporte técnico.
- + 1 año de experiência con Webservices e integración.
- Conocimiento básico de Java y Python.
- Conocimientos básicos de procesos Lean.
- Dominio básico de Gsuite.
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