Trust & Safety Support Agent

hace 2 semanas

Lima, Perú misterbandb.com A tiempo completo

**Payments agent for Payments Department**

**Share the misterb&b love, join us **

misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff members work for misterb&b across our 3 offices: Los Angeles, Paris, and Lima.

We help the global gay community experience the world, feeling welcome everywhere they are, providing ways to connect with others at home and around the world. misterb&b is opening up more possibilities for travelers and more business for renters. We're a game-changer startup.

**Responsibilities**:

- You will work from Tuesday to Friday and Sunday to be able to attend our customers from all over the world.
- Check daily transactions to avoid and prevent fraud.
- Request and approve ID verification from our users.
- Cooperate with your team to improve our fraud prevention tools and procedures.
- Manage all kinds of situations: calm worried travelers and turn them into our best ambassadors.

**Your are**:
Very comfortable on the telephone, not afraid to engage in sometimes complicated conversations with our users.

You have great commercial skills, and are not afraid of spending a lot of time over the phone.

You are a problem solver and want to help our users as much as possible with the site, as well as to provide a quality follow up service (like the one you’ve always wanted when you call a hotline)

You are organized and know how to balance multiple problems at once and to resolve them efficiently.

**Qualifications**
- Work experience in customer service
- English and French are mandatory
- Desire to help others
- You support misterb&b and are excited at the idea of sharing your passion

**Other Details**:

- Contract length: 3 months renewable. (Testing period in recibo por honorario). After the initial three months, you will be included in Payroll
- Starting date: ASAP
- Full-time contract
- Basic salary: S/. 2,000 - S/. 2,100.
- Performance bonuses (after the testing period): S/. 420 - S/. 520.
- SCHEDULE: Tuesday to Friday from 7am to 4pm / Sunday: 12m to 9pm

**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months

Pay: S/.2,000.00 - S/.2,620.00 per month

**Language**:

- English (required)
- French (required)

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