Customer Service Representative Intermediate

hace 1 semana


Lima, Perú Teleperformance Peru A tiempo completo

Overview:
Provides ghost kitchens, Food delivery and Merchant support to Restaurants or food entrepreneurs, so daily task will include customer support related to any of the services that the company provide, which includes data entry, solving problems, menu creation and delivery support.

**Responsibilities**:

- Use good judgement and strong communication skills to ensure escalations are solved on the first contact.
- Accurately document and update records in required systems.
- Address tickets and scalations regarding costumer’s orders, OFO configuration, software, and hardware issues.

Qualifications:
**Technical Skills**
- High school graduate (Must present diploma or certificate)
- English Level: B1 or Above

**Competencies and Specific Skills**
- Communication skills
- Customer orientation (Empathy)
- Problem resolution
- Attention to detail

**Work Experience**:



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