Sales Agent
hace 7 meses
**Who we are**
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.
**What the role is**
The sales agent will respond to all reservation requests, information and leads through different channels, in addition, will search new business opportunities and promote sales to achieve budgets in accommodations, F&B, T&T, and Co Work.
Your responsibilities are (not limited to):
- Most of Processes reservations by mail, telephone, WhatsApp or central reservation systems referrals.
- To guide clients in order to convert sales opportunities.
- Support Sales with reservations requests.
- Market research to generate new leads.
- Achieve sales goals based on a weekly budget.
- Knows room types available as well as their locations and layout.
- Knows selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Communicate room rates based on the selling tactics of the Commercial department.
- Prepare letters of confirmation.
- Sell packages for all locations.
- Communicate reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Helps develop room revenue and occupancy forecasts.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Makes sure that files and CRM are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Responsible of collecting or charging reservations when it is needed (payment process).
- Getting information about areas of interest in order to target more clients in special seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- Design closing reports to accountability.
- 2 years of experience in call center or hospitality industry
- Excellent attention to small details
- Intermediate-advanced Excel and Powerpoint Skills and other presentations tools
- Passionate about challenges
- Customer Service skills
- Excellent communication skills
- English and Spanish advanced
**What can you expect**
- Competitive salary
- Performance bonus
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people
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