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Customer Success Manager
hace 4 semanas
The Candidate: If you are looking to take a step away from Property Management, Sales or Tourism and apply your client relationship skills this is the ideal role for you. Build long standing relationships with client and help them continue to build a profitable portfolio. - Strong commercial instincts and total ownership mindset. - Comfort working across Airbnb, Booking.com, PMS and accounts systems. - A driver’s licence and reliable vehicle (SEQ travel required). The Role: This is a hands‑on role for someone who can think strategically and execute flawlessly. Reporting directly to the General Manager, you’ll own the end‑to‑end owner experience across a premium property portfolio, balancing revenue performance, operational excellence, and owner peace of mind. Key Responsibilities: - Work directly with owners on revenue optimisation, performance insights, and strategic improvements. - Own property onboarding and quality standards from day one. - Resolve escalations calmly and commercially, protecting trust and reputation. - Identify inefficiencies and help design smarter systems as the business scales. - Act as the connector between Revenue, Operations, and BDM. If this sounds like you, click Apply to submit your application or call Meghan White on 0407 165 421 for a confidential chat. All applications will be held in the strictest of confidence. You must have the correct working rights to work in Australia. Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding. #J-18808-Ljbffr
