Head of Customer Success

hace 6 días

Iquitos, Perú Medium A tiempo completo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Austria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships. This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution. Accountabilities - Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met - Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions - Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities - Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement - Monitor customer health, enhance onboarding, adoption, and long-term success - Leverage data insights and customer feedback to improve processes and customer satisfaction - Drive multi-year renewals, scalable advocacy programs, and case studies Requirements - 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS - Proven track record in driving customer retention, expansion, and satisfaction at scale - Strong leadership skills with the ability to inspire and grow high-performing teams - Data-driven mindset with expertise in customer success metrics, account management, and analytics - Exceptional communication skills, with experience working with C-level executives - Ability to thrive in a fast-paced, high-growth startup environment - Familiarity with customer success tools, CRMs, and best practices - Fluency in English Benefits - Competitive salary and performance-based incentives - Stock options or equity opportunities - Comprehensive health insurance - Annual company trip to a secret location - Dynamic and inclusive startup culture - Opportunity to lead and shape the Customer Success function in a high-growth environment - Flexible and supportive work environment Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #J-18808-Ljbffr

  • Head of Sales

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    At The Wellbeing Food Co., we partner with childcare providers across Queensland and New South Wales to deliver nutritious, delicious meals that fuel children for lifelong wellbeing. We’re proud to simplify mealtimes for centres while catering to over 100 allergens, dietary needs, and preferences—including vegetarian and Halal-certified options. We’re...

  • Head of Marketing

    hace 19 horas

    Iquitos, Perú at A tiempo completo

    $140,000 - $180,000 + Performance Incentives TMC Fine Jewellers is seeking a Head of Marketing to lead our marketing function from strategy through execution. This is a newly created senior leadership role, reporting directly to the founders. You will be responsible for scaling the business through marketing initiatives - not just managing activity, but...

  • Head of Programs

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    The objective of the Head of the Programs is to ensure the successful delivery of SEDA projects on time and within budget and meeting customer requirements. Reporting to the Chief Executive Officer this role will lead the program management and R&D functions within the business. MINIMUM QUALIFICATION / EXPERIENCE: - Significant experience in Program...

  • Head of Conservation

    hace 6 días

    Iquitos, Perú at A tiempo completo

    Citizens of the Reef | Global impact, Local action Citizens of the Reef is scaling one of the world’s most ambitious reef conservation movements - and we’re looking for a Head of Conservation to help lead it. This senior leadership role is for an experienced marine conservationist ready to turn world‑class science, AI-powered insights, and citizen...

  • Head of eCommerce

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    Want to be the head of eCommerce Marketing for a 100 million dollar plus DTC brand? Keep reading. Work Arrangement: Hybrid (2 days in-office, 3 days WFH) OR Full-Time In-Office Salary: (Top-tier pay for an A-player) Reports to: COO (A high-velocity, technically elite leader) The Mission KickAss Products isn't a corporate office; we’re an outdoor...

  • Head of Culinary

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    Add expected salary to your profile for insights Foodfolk Australia is a leading provider of catering services to the Perth Airport precinct, we’re all about generous servings of fresh, natural produce, prepared by folks who love to cook — not by machines. We believe that food is more than fuel; it’s packed with emotion, culture, discovery, and desire....

  • Head of Digital

    hace 3 días

    Iquitos, Perú at A tiempo completo

    Head of Data & Emerging Technologies The Head of Data & Emerging Technologies will lead initiatives that position Council as a data-driven and innovative organisation. This role focuses on leveraging emerging technologies and data to improve efficiency, enhance customer experience, and deliver better community outcomes. You will lead the Data and Emerging...

  • Head of Talent

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    $200k + super + bonus + pathway to equity Talent is our #1 bottleneck to growth. This role exists to remove it. Beaver Group is building multiple industrial businesses with global ambition. The strategy is clear. The capital is in place. The constraint is talent – specifically, putting the right people in the right seats. This is a rare talent leadership...

  • Head of Department

    hace 1 semana

    Iquitos, Perú at A tiempo completo

    Head of Department - PROPERTY MANAGEMENT | $115k -$130k + super New Year, New Job, New You! Working with a reputable and well established brand in the South-Eastern suburbs of Victoria, your role is to mentor, train, grow and develop the current team of approximately 9 property management and support staff while overseeing all property management operations....

  • Global Head of IT Security

    hace 1 semana

    Iquitos, Perú oeh A tiempo completo

    A leading global manufacturer in Leoben seeks a Head of IT Security to define and implement global IT Security Strategy. This role includes responsibilities such as leading security initiatives, managing risks, and ensuring compliance with standards. The ideal candidate will have at least 10 years of experience in IT Security with strong leadership skills....