Customer Service Agent
hace 4 semanas
Location: Lima, Peru
Job Type: Full-Time (48 hours per week), Remote
H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated Customer Service & Data Entry Specialist. The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced remote environment.
Work Hours:
- Monday to Friday: 8:00 AM to 5:30 PM (1-hour lunch break)
- Saturday: 9:00 AM to 3:00 PM (30-minute lunch break)
Key Responsibilities:
- Schedule appointments and manage project timelines.
- Confirm and process payments.
- Handle customer inquiries, follow up on proposals, and coordinate with field technicians.
- Maintain and update information in CRM systems, including Job Nimbus.
- Provide billing support and ensure accurate record-keeping.
- Must have excellent typing skills and strong knowledge of Excel and other CRM software.
- Be up-to-date with technology trends, and work with dual monitors for efficiency.
Qualifications:
- Advanced English (C1) level required (evaluated during the interview). Ideally, you have at least 3 months of experience living in an English-speaking country.
- Minimum 1 year of experience in customer service or a similar role.
- Typing skills: Fast and accurate typing ability is essential.
- Proficiency in Excel, Job Nimbus, or other CRM tools.
- Strong communication skills, able to manage difficult customer interactions and follow established protocols.
- Personal equipment required: A computer (ideally dual-monitor setup) and a quality headset with a microphone
- Resides in Lima, Peru.
Technical Requirements:
- A reliable internet connection (minimum 20 MB) and a quiet workspace for video calls.
Preferred (but not required):
- Experience in the construction/remodeling field.
Compensation & Benefits:
- Competitive salary starting at S/.2,050 per month during the 3-month trial period.
- After the trial period, salary increases to S/.2550.
- Half-month salary bonuses in July and December.
- Paid Holidays
- Paid vacations
- Health insurance
Important Notes:
- Start Date: As soon as possible
- If you are not based in Lima, Peru, please refrain from applying.
Job Type: Full-time
Job Type: Full-time
Pay: From S/.2,050.00 per month
Experience:
- Customer Service Agent: 2 years (Preferred)
-
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