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Lead - Dispatcher

hace 2 meses


Lima Metropolitana, Perú Xcenda, LLC A tiempo completo

Time left to apply: End Date: October 31, 2024 (30+ days left to apply)

Job requisition ID: R2418895

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

PRIMARY DUTIES AND RESPONSIBILITIES

1. To oversee and ensure the smooth passage of shipments through customs.
2. To manage/monitor the operations of the local office and its subcontractors, agents and team members.
3. To schedule and conduct team meetings on a regular basis.
4. To make use of the initiative and the creative impulses of his/her co-workers.
5. To assist Customer Service & Operations departments in gathering Operational information relating to transit time performance, flight routing and customs regulations.
6. To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action.
7. To ensure compliance with prescribed quality standards and issues as per ISO 9001, ISO 14001 and GxP compliance program.
8. Proactively and consistently monitor jobs through World-STAR to ensure trouble-free delivery.
9. Ongoing intervention and negotiation with airlines endorsed agents to ensure optimal service.
10. To identify problem areas/issues and resolve in a timely and effective manner.
11. To ensure cross training and periodic role-rotation of staff.
12. To develop, implement, and update SOPs.
13. To manage clearing house system to ensure accuracy of internal charges between World Courier offices together with the FIN department.
14. To set and measure operations performance of the local office as well as domestic agents.
15. To monitor and review Key Performance Indicators (“KPIs”).
16. To monitor and review Incident Reports.
17. To manage CAPA reports by controlling, supervising and acting as the trigger responsible person to make use of this tool.
18. To maintain Local TRC (Training Resource Center) up-to-date.
19. To conduct performance appraisals for all direct reports.
20. To target, nurture and develop strong performers.
21. To manage poor performance by training, supervising, feedback and coaching.
22. To write qualified evaluations for subordinates.
23. To prepare and issue detailed and accurate monthly reports to Operations Manager and/or Country Manager/Director on operations issues and development updates.
24. To support Sales functions by attending meetings with clients and providing operational information as required.
25. To carry out special projects as directed by Operations Manager and/or Country Manager/Director.
26. To provide support to operational staff, when needed.
27. To comply with the adherence to working hours, as well as to safety, accident-prevention and environmental-protection regulations.
28. To coordinate and implement solutions from process analysis and general department projects.
29. To train staff to deliver high operational quality.
30. To coach and provide career development advice to subordinates.
31. To assist subordinates to resolve complex or out of policy operation problems.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

1. Degree in International Relations, Transportation or related fields.
2. 3 to 5 years of proven experience in Operations department and/or Operations management.
3. Excellent interpersonal relationships.
4. Be able to take initiatives and responsibilities.
5. Computer skills.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

- Strong interpersonal and communication skills.
- Sound level of numeracy and demonstrated attention to detail.
- Strong time management and organizational skills.
- Sound written and verbal communication skills.
- Problem-solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer-focused approach.
- Initiative.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

AFFILIATED COMPANIES

Affiliated Companies: World Courier del Peru S.A.

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