Customer Support Executive

hace 3 días

Lima Metropolitana, Perú Manatal A tiempo completo

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Backed by Surge and Sequoia Capital, Manatal serves thousands of businesses in over 135 countries and was named Forbes Best Recruiting Software of 2024. Customer Support Executive (Thai & English) As a key member of the sales team, you will be the primary point of contact for existing clients, delivering high‑quality support and helping users achieve success on the platform. You will collaborate closely with Sales, Product, and Engineering to ensure a seamless and customer‑centric experience. Responsibilities - Respond to customer inquiries via chat, email, and phone in a timely, professional manner. - Own customer issues from initial report to resolution, coordinating cross‑functionally and keeping customers updated on incident status. - Escalate and resolve technical problems in partnership with product or engineering, and provide detailed feedback to product teams. - Maintain accurate, detailed documentation of all support requests in the CRM and ticketing system. - Act as liaison between customers and product teams for feature feedback and usability improvements. - Provide after‑hours and on‑call support as needed through live chat or impromptu live support requests. - Handle customers with a consummately professional attitude. - Perform any additional tasks assigned by the CEO or Management. Requirements & Experience - 1+ years of customer support experience. - Spanish speaking – must. - Excellent written and verbal English communication skills, capable of explaining technical issues to both technical and non‑technical audiences. - Understanding of common operating systems (Windows, macOS) and software applications. - Preferred: basic troubleshooting knowledge of bugs, web applications, databases, APIs, simple scripts, XML feeds, etc. - Experience with ticketing platforms such as Jira, ServiceNow, Zendesk or similar. - Comfortable with time‑allocation based work arrangements. - Proven leadership in both independent and team environments. - High energy, integrity, self‑motivation, positive attitude, proactive work approach, and confidence. - Demonstrated success in a B2B sales environment. - Degree in Computer Science, Information Technology, or related field is a plus; certifications such as ITIL, AWS, etc. are also a plus. Working with Manatal - Based at the Bangkok office in the city centre. - English language proficiency is required. - Team collaborates in person; work is conducted on‑site. Why you'll enjoy working with Manatal - Well‑funded start‑up backed by Surge & Sequoia. - Part of one of the fastest‑growing B2B SaaS start‑ups in the region. - Collaborate with talented individuals. - Join a lively, highly international team. - Challenging and innovative working culture. - Attractive medical healthcare plan. - Personal development allowance. - 2 weeks of work‑from‑anywhere per year. - Regular fun team‑building activities. - Company trip. Apply on our Careers Page – If you are a fit for this role and are excited to join Manatal, please follow this link to apply: Job Application Watch our Demo – YouTube Demo Video We are devoted to attracting the best talent worldwide and pride ourselves on being an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other classes protected by applicable law. #J-18808-Ljbffr

  • Bilingual Customer Support Executive

    hace 3 días

    Lima Metropolitana, Perú Manatal A tiempo completo

    A leading HRTech software company is seeking a Customer Support Executive fluent in Spanish and English to join their team. This role involves being the primary support contact for clients, responding to inquiries via various channels, and collaborating with cross-functional teams. The ideal candidate will have over a year of customer support experience and...

  • Customer Support Executive

    hace 5 días

    Lima, Perú Manatal Co LTD A tiempo completo

    Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.Our...

  • Elite Executive Assistant

    hace 1 semana

    Lima Metropolitana, Perú Keller Executive Search A tiempo completo

    A global executive search firm in Lima seeks a proactive Executive Assistant to support senior executives. This role offers the chance to streamline operations in a collaborative environment, manage complex schedules, and communicate with high-profile clients. The ideal candidate has strong organizational skills, a thorough understanding of Microsoft Office,...

  • Customer Support Executive

    hace 2 días

    Lima, Perú Manatal Co LTD A tiempo completo

    Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024....

  • Customer Support Team Lead

    hace 3 días

    Lima Metropolitana, Perú Easygo Gaming A tiempo completo

    As a Customer Support Team Lead, you will be responsible for driving team performance, managing behavioral and coaching needs, and ensuring team member support. This role plays a key part in shaping performance metrics, KPIs, standards, policies, procedures, and the supporting technologies to ensure optimal outcomes. Additionally, it contributes...

  • Customer Support Specialist

    hace 1 día

    Lima Metropolitana, Perú Hitachi Automotive Systems Americas, Inc. A tiempo completo

    .Customer Support Specialist page is loaded## Customer Support Specialistlocations: Remote - Region Metropolitana de Santiago, Chile: Lima, Lima, Perutime type: Full timeposted on: Posted 17 Days Agojob requisition id: R0107327**Location:**Remote - Region Metropolitana de Santiago, Chile**Job ID:**R0107327**Date Posted:**2025-10-20**Company Name:**HITACHI...

  • Support Executive

    hace 4 días

    Lima, Perú bc-8566-4ba7-86e6-3d3f8bb63e50 A tiempo completo S/.100,400 - S/.120,000 al año

    We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of...

  • Customer Support Manager

    hace 2 semanas

    Lima, Perú PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

  • Customer Support Specialist

    hace 5 días

    Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...

  • Customer Support Supervisor

    hace 3 días

    Lima, Perú PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...