Customer Support Specialist
hace 5 días
Join to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial. How You'll Make An Impact - Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc. - Be a customer advocate for timely response to issues and for problem resolution and escalation - Document and time-log all activities taken toward resolving customer issues - Where required, support customers during run-time activities and provide online troubleshooting support and resolution - Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.) - Participation in ensuring 24/7 availability - Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. Your Background - Experience in Customer Service with a minimum of 2 years of experience. - Must be fluent in both Spanish and English; any other language would be an advantage - High focus on customers and their needs - Ability to apply a structured and methodical work style during increased pressure to act - Intrinsic attitude to drive innovation and improvement - Ability to act solution-oriented and to vary different approaches, be flexible and creative - Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today. Seniority level - Mid-Senior level Employment type - Full-time Job function - Other Industries - Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting Referrals increase your chances of interviewing at Hitachi Energy by 2x Sign in to set job alerts for “Customer Support Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Customer Support Specialist
hace 1 semana
Lima, Perú Archstone LATAM A tiempo completo**Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...
-
Customer Support Specialist
hace 5 días
Lima Metropolitana, Perú Hitachi Vantara Corporation A tiempo completoDescription The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial. How...
-
Customer Support Specialist
hace 1 semana
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Customer Support Specialist
hace 5 días
Bogota|Medellin|Lima|Quito|Caracas|Callao|Cali|Barranquilla|San Juan|San Juan P. Rico|San Salvador|Managua|Tegucigalpa|Tijuana|Ciudad de Guatemala, Perú ScaleUp A tiempo completoCustomer Support Specialist w/sales expEmployment Type: Contractor (Long-term)Location: LATAM (Remote)Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week)Compensation: Base salary + performance commissionsOur client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join their...
-
Support Specialist
hace 60 minutos
Lima, Perú Zento Talent Solutions SAC A tiempo completoJob description **Shift**:11-8 pm US CT, M-F, with the occasional weekend _(You will get alternate days off during the week you are covering the weekend shift)_ We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for...
-
Product Support Specialist
hace 2 semanas
Lima, Perú Sendlane A tiempo completoWe're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**! **Summary**: To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and...
-
Customer Support Consultant
hace 4 días
Lima, Perú SupportYourApp A tiempo completoWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Customer Support Consultant
hace 4 días
Lima, Perú SupportYourApp A tiempo completoWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Customer Support Consultant
hace 2 semanas
Lima, Perú SupportYourApp A tiempo completoWho we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Customer Support Specialist
hace 56 minutos
Lima, Perú Torrero A tiempo completoWelcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...
