Customer Support Specialist

hace 17 horas

Lima Metropolitana, Perú Hitachi Energy A tiempo completo

Join to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial. How You'll Make An Impact - Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc. - Be a customer advocate for timely response to issues and for problem resolution and escalation - Document and time-log all activities taken toward resolving customer issues - Where required, support customers during run-time activities and provide online troubleshooting support and resolution - Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.) - Participation in ensuring 24/7 availability - Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. Your Background - Experience in Customer Service with a minimum of 2 years of experience. - Must be fluent in both Spanish and English; any other language would be an advantage - High focus on customers and their needs - Ability to apply a structured and methodical work style during increased pressure to act - Intrinsic attitude to drive innovation and improvement - Ability to act solution-oriented and to vary different approaches, be flexible and creative - Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today. Seniority level - Mid-Senior level Employment type - Full-time Job function - Other Industries - Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting Referrals increase your chances of interviewing at Hitachi Energy by 2x Sign in to set job alerts for “Customer Support Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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