OPERATIONS MANAGER
hace 1 día
Contact Americas está en búsqueda de un Gerente de Operaciones altamente calificado para unirse a nuestro equipo. Es indispensable tener experiencia liderando y gestionando servicios para el sector telecomunicaciones. Si tienes una trayectoria comprobada en la gestión de operaciones, comprensión técnica sofisticada y pasión por el liderazgo, queremos conocerte
- Liderar y supervisar las operaciones diarias del contact center.
- Desarrollar e implementar estrategias operativas que optimicen la eficiencia y la productividad.
- Monitorear y analizar indicadores clave de desempeño (KPIs) para garantizar el cumplimiento de objetivos operativos y de calidad.
- Gestionar equipos de trabajo, promoviendo un ambiente de colaboración y alto rendimiento.
- Implementar y mantener estándares de calidad y certificaciones, como ISO y COPC.
- Colaborar con otros departamentos para alinear estrategias y objetivos.
- Identificar áreas de mejora y desarrollar planes de acción para abordar desafíos operativos.
- Asegurar el cumplimiento de las normativas y regulaciones del sector de telecomunicaciones.
- Ser punto de contacto entre el cliente contratante y las áreas internas.
- Negociar con el cliente contratante temas comerciales del servicio bajo su cargo.
- Acompañar al equipo en la gestión comercial.
Requerimientos:
- Experiencia mínima de 5 años en un puesto similar, donde de forma indispensable debe haber liderado servicios de soporte técnico, post venta, retenciones, reclamos y cross-selling para el sector de telecomunicaciones.
- Trayectoria comprobada en la gestión de operaciones y liderazgo de equipos.
- Conocimiento avanzado de indicadores clave de desempeño (KPIs) y herramientas de análisis de datos.
- Habilidad para trabajar bajo presión y resolver problemas de manera eficiente.
- Excelentes habilidades de comunicación y capacidad para tomar decisiones estratégicas.
- Capacidad para adaptarse a un entorno dinámico y en constante cambio.
- Deseable: Experiencia en certificaciones como ISO y COPC.
- Disponibilidad para trabajar de forma presencial en nuestro local de San Martín de Porres. Brindamos flexibilidad para trabajo híbrido en base a resultados.
- Deseable: Maestría en Administración de Empresas (MBA) o afines.
- Salario competitivo y beneficios atractivos.
- Oportunidades de crecimiento y desarrollo profesional.
- Un ambiente de trabajo dinámico y colaborativo.
- Formación continua y certificaciones.
Si cumples con los requisitos y estás listo para asumir un nuevo desafío en una empresa líder en el sector de contact center & software development, por favor regístrate.
Contact Americas es un empleador que ofrece igualdad de oportunidades. Valoramos la diversidad y estamos comprometidos con la creación de un entorno inclusivo para todos los empleados.
¿Aún tienes dudas? Puedes preguntarnos en nuestro canal de WhatsApp.
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