Team Leader

Our innovative model gives older Australians more choice, transparency, and value, helping them stay independent in their own homes for longer. But it’s not just about care, it’s about making a meaningful impact on lives and communities. We’re a vibrant, forward‑thinking team that takes pride in creating an empowering, supportive workplace where ideas are valued and people thrive. At Trilogy Care, you’ll join a purpose‑driven organisation that blends heart with innovation, creativity with real social impact. We’re growing fast and are looking for an experienced, people‑focused Team Lead to guide and support a team of Care Coordinators delivering high‑quality, person‑centred care management services. In this role, you’ll provide leadership, performance oversight, and operational support to ensure services align with organisational priorities and aged‑care regulatory requirements, while fostering a collaborative, high‑performing team culture. What You’ll Do - Lead, coach and develop team capability through regular performance discussions and development conversations. - Monitor individual and team performance against KPIs, service standards and operational targets. - Drive operational improvement by developing action plans, refining policies and workflows, and supporting the delivery of organisational strategy and service goals. - Provide strong line‑management leadership, including leave management, attendance oversight and workload allocation. - Lead high‑quality telephone‑based care coordination, supporting care planning, reviews and care plan updates. - Support care recipients to navigate services under the Support at Home program and achieve person‑centred outcomes. - Act as an escalation point for complex care matters, escalating to management where required. What You’ll Bring - Minimum 2 years’ leadership experience in a human services setting (e.g. aged care, disability, NDIS, or health support) - Demonstrated success in team development, performance management, and service delivery - Exceptional verbal and written communication skills, with a client‑centred approach. - Strong interpersonal skills with the ability to mentor, coach, and engage team members effectively - Proven problem‑solving and conflict resolution capabilities - Confident using Microsoft 365, CRMs, and digital care platforms in a fast‑paced, high‑volume, remote‑first environment - Experience in aged care, community services, healthcare, or care coordination environments. (Desirable) - Knowledge of the Support at Home program and aged care legislation. (Desirable) - Tertiary qualification or Certificate in Ageing Support (highly desirable) Why Join Trilogy Care - Expansive new King Street office with excellent facilities, close to public transport, cafes, restaurants and supermarkets - Vibrant team culture and regular social events - Career mapping and progression opportunities across all departments - Salary packaging to boost your take‑home pay - Access to Fitness Passport to support your health and wellbeing - EAP support for you and your immediate family - Employee discounts on groceries, fuel, utility bills, wellness and more Unlock Your Potential with Trilogy Care Behind every hour of care we deliver is a smart, tech‑enabled team rethinking how aged care works. At Trilogy Care, we’re going beyond compliance and coordination – applying AI, automation, and smart design to create better client and employee experiences. Here, every staff member has access to generative AI tools, training, and time to experiment – not just the tech team Whether you’re in finance, people & culture, growth, or support, your ideas will be celebrated and rewarded. Please Note To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working‑rights check, police check, and request professional references during onboarding. We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes. #J-18808-Ljbffr