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Senior Quality Analyst Manager
hace 2 semanas
We are looking for a skilled QA Supervisor to join our team and contribute to the delivery of high-quality interactions. The successful candidate will possess excellent leadership skills, a passion for quality, and the ability to motivate a team.
Job Description:- Lead a team of Quality Analysts, providing guidance and support to ensure consistent evaluation of interactions.
- Develop and implement quality standards, performance expectations, and evaluation guidelines.
- Conduct regular team meetings, providing updates, feedback, and addressing challenges.
- Monitor individual Quality Analyst performance, ensuring adherence to quality metrics and productivity goals.
- Spanish, Portuguese, and English language fluency is required.
- Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.
- Proven experience as a leader in a BPO setting, preferably with QA process evaluation expertise.
- Excellent leadership and supervisory skills, with the ability to motivate and inspire a team.
