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Service Quality Manager

hace 2 semanas


Lima Metropolitana, Perú Mastercard A tiempo completo
Service Quality Manager

We are seeking a highly skilled Service Quality Manager to join our team. This individual will be responsible for ensuring that all customer interactions are handled in a timely and professional manner and that our service levels are met.

Key Responsibilities
  1. Develop and implement quality assurance processes and procedures.
  2. Monitor and analyze customer feedback and make recommendations for improvement.
  3. Work closely with internal teams to ensure that customer needs are met.
Requirements
  • At least 5 years of experience in a customer-facing role.
  • Proven track record of improving service quality and customer satisfaction.
  • Excellent leadership and communication skills.
  • Knowledge of MasterCard business processes, systems, products, and customers.