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Logistics Operations Specialist

hace 2 semanas


Lima Metropolitana, Perú e2open A tiempo completo

E2open is a connected supply chain platform that empowers global companies to revolutionize the way they manufacture, transport, and sell goods and services.

We connect over 400,000 partners through our multi-enterprise network, leveraging data, applications, and networks to anticipate disruptions and opportunities.

The Associate Logistics Coordinator plays a pivotal role in the Business Process Outsourcing (BPO) portfolio, responsible for the tactical management of customer transportation within a specific workgroup.

Key Responsibilities:

  • Guide customers' entire supply chain process from planning to delivery, selecting optimal transport methods and ensuring timely dispatch.
  • Actively communicate with transport providers to guarantee smooth operations and timely deliveries, handling any changes or delays effectively.
  • Manage shipment-related expenses and negotiate rates to stay within budget while maintaining service quality.
  • Address issues in the delivery process, offering creative solutions to ensure client satisfaction.
  • Monitor key performance indicators like on-time deliveries and carrier efficiency to improve our service continuously.
  • Establish strong, trusting client relationships, serving as a reliable advisor.
  • Maintain up-to-date information on assigned tasks and be available to provide on-call/after-hours support as needed.
  • Collaborate with the team during holiday coverage and operational demands to meet customer needs.

Requirements and Qualifications:

  • 2+ years of relevant experience; 1+ year of customer service and/or supplier management experience is highly preferred.
  • Experience with supply chain software (E2open's portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.) is a plus.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite.
  • Excellent interpersonal skills with the ability to influence others without direct authority.
  • High attention to detail and proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
  • Fluent English required to perform the job.

Benefits and Work Environment:

  • Indeterminate employment arrangement.
  • Company bonus program.
  • Referral program.
  • Training programs.
  • Remote work flexibility: enjoy working 90% remotely with one in-office day every two weeks during day shift hours. Onboarding & training takes place in the office during day shift hours for the first 5 weeks.
  • Consistent schedule: work 40 hours per week on a set schedule with occasional holiday work.