Human Resources Project Coordinator

We are seeking a highly skilled and experienced Bilingual Human Resources Project Coordinator to join our team at Valatam. As a remote employee, you will play a crucial role in ensuring the success of our Virtual Assistants and clients.

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.

• Action - We take action and get things done fast
• Care - We take pleasure in helping others and doing things the right way
• Outstanding - We have the highest standards and run things like a well-oiled machine
• Dependable - If someone asks us to do something, they know it will get done
• Energy - We bring a positive, enthusiastic, can-do attitude to work every day

This is an exciting opportunity to join our team as a Human Resources Project Coordinator. Your primary responsibilities will include:

• Acting as the primary point of contact for Virtual Assistants, understanding their needs, resolving issues, and building strong, lasting relationships to foster client satisfaction and retention
• Implementing a personalized Virtual Assistant Management Plan, including regular follow-up calls with team members, ensuring client expectations are met
• Monitoring ongoing work relationships to identify areas for improvement
• Addressing any conflicts or issues with Virtual Assistants and clients promptly, implementing solutions to maintain a positive work environment
• Assisting with HR duties including project onboarding, retention, and satisfaction strategies
• Updating records and collecting project information for accurate billing and payroll processing
• Facilitating weekly communication with Finance, HR, and Account Management teams
• Monitoring and analyzing Virtual Assistants' working hours using time-tracking software to identify and address any variations in working hours
• Implement strategies to manage productivity issues and reduce UT/OT cases

To be successful in this role, you will need to possess the following skills and qualifications:

• C1/C2 English and Spanish writing and speaking skills
• At least 1 year of HR or Project management experience preferably remote
• Experience or familiarity with HR and talent management processes
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a quiet 'home office'
• Access to a backup place of work in case of power cut or internet failure, as well as a secondary backup internet option

We offer a range of benefits to support your well-being and career development:

• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gathering