Optimization and Performance Manager
hace 4 días
Job Description:
We are looking for an experienced professional to manage our dispatch team and drive business success. The successful candidate will be responsible for optimizing workflows, improving operational efficiency, and ensuring the highest level of customer satisfaction.
Main Responsibilities- Operational Efficiency:
Streamline dispatch processes to reduce costs and improve productivity. - Performance Metrics:
Develop and track KPIs to measure dispatch and overall business performance. - Budget Management:
Manage budgets and forecasts to ensure financial stability. - Leadership and Development:
Lead and develop the dispatch team to achieve high performance and effective service delivery. - Client Engagement:
Foster strong relationships with high-level clients and identify new business opportunities. - Growth Strategies:
Collaborate with the management team to develop and implement growth strategies.
Additional Tasks:
- Serve as a dispatcher as needed to respond to calls and direct customer inquiries.
- Reduce job cancellations and increase overall job completion rates.
- Ensure timely follow-ups for all required missed calls and callbacks.
- Prepare and provide regular reports on cancellations and performance metrics.
- Oversee payroll and related activities to ensure compliance.
- Deliver exceptional customer service to build trust and loyalty.
- Review and update standard operating procedures to ensure best practices.
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