operations manager
hace 4 días
Position: Operations Manager (Locksmith Industry)
Description:
We are seeking a business-oriented Operations Manager to optimize and accelerate our established locksmith business, supporting the dispatch team.
Key Responsibilities:
- Process Optimization:
Analyze workflows to improve operational efficiency and streamline dispatch processes. - Performance Management:
Establish and monitor key performance indicators (KPIs) for dispatch and overall operations. - Financial Oversight:
Manage budgets and forecasts to ensure profitability. - Team Leadership:
Guide and develop dispatch staff for high performance and effective service delivery. - Client Relationship Management:
Strengthen relationships with high-level clients and attract new business. - Strategic Planning:
Collaborate on growth strategies and improvements in dispatch operations.
- Experience in business management, preferably in the service industry.
- Strong analytical and communication skills.
The Operations Manager will be crucial in driving efficiency, supporting the dispatch team, and ensuring the overall success of our locksmith business.
Additional Responsibilities:
- Serve as dispatch as needed and respond/direct calls in a relevant manner.
- Reduce job cancellations and increase overall job completion rate.
- Ensure timely follow-ups for all required missed calls, call backs, etc.
- Produce weekly/upon request cancellation and performance reporting.
- Oversee payroll and related activities.
- Provide excellent customer service.
- Review and maintain standard operating procedures.
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