operations manager

hace 4 días


Lima Metropolitana, Perú CompuTrabajo - PE - Director A tiempo completo

Position: Operations Manager (Locksmith Industry)

Description:
We are seeking a business-oriented Operations Manager to optimize and accelerate our established locksmith business, supporting the dispatch team.

Key Responsibilities:

  1. Process Optimization:
    Analyze workflows to improve operational efficiency and streamline dispatch processes.
  2. Performance Management:
    Establish and monitor key performance indicators (KPIs) for dispatch and overall operations.
  3. Financial Oversight:
    Manage budgets and forecasts to ensure profitability.
  4. Team Leadership:
    Guide and develop dispatch staff for high performance and effective service delivery.
  5. Client Relationship Management:
    Strengthen relationships with high-level clients and attract new business.
  6. Strategic Planning:
    Collaborate on growth strategies and improvements in dispatch operations.
Qualifications:
- Experience in business management, preferably in the service industry.
- Strong analytical and communication skills.

The Operations Manager will be crucial in driving efficiency, supporting the dispatch team, and ensuring the overall success of our locksmith business.

Additional Responsibilities:
  1. Serve as dispatch as needed and respond/direct calls in a relevant manner.
  2. Reduce job cancellations and increase overall job completion rate.
  3. Ensure timely follow-ups for all required missed calls, call backs, etc.
  4. Produce weekly/upon request cancellation and performance reporting.
  5. Oversee payroll and related activities.
  6. Provide excellent customer service.
  7. Review and maintain standard operating procedures.
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