Supply Chain Operations Specialist

hace 23 horas

Lima, Perú e2open Perú A tiempo completo

About E2open

E2open is a leading connected supply chain platform that empowers global companies to transform their supply chains. Our network connects over 400,000 partners, anticipating disruptions and opportunities to improve efficiency, reduce waste, and operate sustainably.

As an Enterprise Service Engineer at e2open Perú, you will be part of our team delivering high-quality Level 3 customer service for our Supply Chain applications. Your primary goal is to meet our global customers' Service Level Agreements and operational requirements.

Key Responsibilities:

  • Perform in-depth technical investigations, troubleshooting, and root cause analysis to resolve issues within agreed-upon SLAs.
  • Ensure timely quality updates on tickets to share the latest status with customers and internal stakeholders.
  • Identify and implement workarounds for business continuity.
  • Validate code fixes developed and coordinate UAT with customers for production fix rollouts.
  • Deploy production patches by following e2open's deployment process.
  • Be proactive in identifying and implementing preventative measures for customer problems with better understanding of customer business processes.
  • Collaborate and drive resolution with various internal teams, including Product Development, Professional Services, Cloud Operations, and Quality Assurance.
  • Help and mentor Associate Enterprise Service Engineers to troubleshoot and resolve customer problems.
  • Manage allocated customer solutions independently.
  • Participate in solution transition sessions from Professional Services to Enterprise Service organization to become self-sufficient with functional/technical skills on customer solutions.
  • Engage in continuous improvement plan activities on assigned solutions for a stable production environment and reduction of recurring issues.
  • Look for opportunities to automate repetitive or manual activities.
  • Participate in creating, maintaining, and utilizing knowledgebase articles.
  • Drive and coordinate weekly review calls with customers.
  • Ensure all relevant case details are updated accurately and timely.
  • Upskill functional/technical knowledge on product and customer solutions continuously.
  • Participate in on-call rotations as assigned.

Requirements and Qualifications:

  • Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • 2-4 years of working experience is preferred.
  • Excellent written and verbal communication skills, including ability to speak and write fluently in English.
  • Excellent time management and organizational skills.
  • Analytical mindset and creative problem-solving skills.
  • Ability to work well both in a team environment and independently under minimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.
  • Comfortable working under deadlines and managing customer cases.

Preferred but not required:

  • Good experience in Scrum or equivalent agile practice.
  • Good Knowledge on ITIL, incident and problem management.
  • Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
  • Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.

Technical Skills:

  • 2-4 years of experience or knowledge of Microsoft Office suite of tools – Excel, Word, Outlook.
  • 2-4 years of experience or knowledge of database concepts and SQL/MS-SQL, PL/SQL.
  • 2-4 years of experience or knowledge of programming language i.e. Java, JavaScript, HTML, XML.
  • 2-4 years of experience or knowledge of Linux and Windows Operating System.

Estimated Salary: S/.6,500.00 - S/.7,500.00 per month

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