Global Technical Analyst

hace 1 semana


Lima Metropolitana, Perú Mastercard A tiempo completo
Job Title: Global Technical Analyst

We are seeking a highly skilled Global Technical Analyst to join our team. This individual will be responsible for analyzing and resolving complex technical issues and ensuring that all customer inquiries are handled in a timely and professional manner.

Responsibilities
  1. Intake and document detailed information on customer issues, concerns, and requests for enhancements.
  2. Assist customers with completing service inquiries through research and provide business and operational knowledge to assist in technical and operational support.
  3. Interact directly with internal customers under supervision and according to established protocols.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology or related field.
  • At least 2 years of experience in a technical support role.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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