Digital Experience Strategist
hace 7 días
Teads operates a leading cloud-based technology platform for digital advertising across a global ecosystem of quality media.
As an end-to-end solution, Teads' modular platform enables partners to leverage buy-side, sell-side, creative, data, and AI optimization technologies.
Role OverviewThe Customer Experience Manager will manage key accounts, strategic operations, and client service.
This role requires strong communication skills, as the CXM will be the lead point of contact for all client communication post-sale.
Main Responsibilities- Client Facing Role: Manage relationships with clients, communicate effectively, and build trust.
- Cross-Functional Collaboration: Work closely with the Customer Coordinator to onboard customers to our self-service buying platform or DSP.
- Salesforce Approvals: Revise opportunities according to Salesforce guidelines and approve them.
- Campaign Set-Up: Collaborate with CXC to debrief, coordinate campaign launches with clients' main KPIs, clear objectives, and specific reporting.
- External & Internal Communication: Lead conversations with clients regarding operations, campaign pacing, meetings, and specific reporting.
- EOCR Reports & Post-Sales Insights: Analyze performance data to highlight key trends, generate campaign upsell/revenue, and provide actionable insights.
- Upsells: Identify new business opportunities to increase revenue.
- Finance Conciliation: Ensure all finance folders are up-to-date, aligned with campaign consumption, IOs, and final reports.
- Health and Life Insurance
- Meal Vouchers
- Wellness Day (quarterly)
- Flexible Working Hours
- Hybrid Workplace (2 days in office, 3 days from home)
- Additional Benefits according to location
Earnings Estimate: $85,000 - $115,000 per annum, based on industry standards and comparable positions. This estimate may vary depending on qualifications, experience, and location.
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