Customer Success Strategist

hace 18 horas


Lima, Perú SITA A tiempo completo
Job Opportunity

$120,000 - $150,000 per year

About SITA

SITA is the world's leading provider of IT solutions for the air transport industry. Our innovative technologies help airlines and airports deliver seamless passenger experiences.

As a Customer Success Strategist at SITA, you will play a critical role in driving customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities:
  • Develop and execute customized plans to meet customer needs and exceed expectations.
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement.
  • Provide proactive tactical advice to customers to drive product adoption and mitigate risks.
  • Own End-to-End Operational Escalation management to ensure customer dissatisfaction issues are addressed promptly.
  • Partner with Sales to ensure renewals and expansion opportunities are identified and closed successfully.
  • Lead the Continual Process Improvement process with customers to recommend service upgrades and monitor SITA customer services.
Requirements:
  • Bachelor's degree in IT, Telecom, or Business, or equivalent.
  • ITIL Service Management Certification.
  • Fluency in English language.
  • 12+ years of experience at a senior level with 5 years of customer-facing experience delivering IT services.
  • Extensive experience in leading discussions with customers at senior to mid-management levels.
  • Experience in a complex, multi-cultural, matrix management organization.
  • Experience of continuous service improvement method.
Benefits:

SITA offers a competitive benefits package, including flexible work arrangements, employee wellbeing programs, and professional development opportunities. We value diversity and strive to create an inclusive workplace culture.



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