Support Engineer

**The Company**:
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

**Purpose of Position**:

- Operate effectively and deliver tangible value to our customers with respect to operations
mining.
- Manage and carry out Software configurations and provide technical support for the
fleet control systems in mining operations in the region.

**Major Areas of Responsibility**:

- Support and maintain fleet management software and its associated systems.
- Solve contingencies at the Software level that the system presents.
- Take responsibility for the client's problems, analyze the feasibility of resolution and apply
when it is possible.
- Representing Hexagon Mining in a friendly, professional and courteous manner at all times.
- Maintain, improve and comply with Hexagon Mining standards at the documentation level,
information, systems and processes.
- Collaborate on support team maintenance tasks on a scheduled list.

**Knowledge and Experience - Required**:

- Degree in Engineering (Computer Science/Mining/Industrial/Electronics, Automation, or any
specialty related to the position).
- Demonstrated work experience 2 years.
- Considerable demonstrated experience in technical support, diagnosing and troubleshooting
diverse and varied environments.
- Intermediate level knowledge using Microsoft Word and Excel (for resolution records)
- Experience in Postgres and/or experience in SQL Server, in Linux and Linux Shell Scripting, in some
programming language such as Ruby, Python, C#.
- Basic knowledge of networks.
- Availability to perform some shifts 24x7
- Experience in PostgreSQL and/or SQL Server.
- Experience in Linux OS
- Experience in IP networks.
- Knowledge of fleet management systems
- Ability to establish strong relationships with clients and represent society
professional.
- Prioritization skill (prerequisite).
- Ability to set and achieve individual and team goals.
- Ability to thrive in a high-pressure environment.
- Ability to work autonomously or part of a team environment.
- Ability to quickly understand technical solutions, concepts and products.
- Willingness to learn new skills and be trained on Hexagon products.
- Interest in offering a higher level of customer service and support to our clients.
- Ability to work proactively with mínimal supervision.
- Ability to work effectively as a team.
- Strong written and verbal communication skills.

**Knowledge and Experience - Desired**:

- Tuition (desirable).
- Bilingual Spanish/English (desirable).
- Knowledge of mining processes. (desirable), in fleet management systems (desirable), in
Microsoft reporting services (desirable)
- Wireless networking experience (desirable).
- Knowledge of mining operations (desirable).
- Driver's license (desirable)
- Knowledge of Microsoft reporting services (desirable)
- Bilingual Spanish / English (desirable).

**Travel**: Considerable travel up to 25% (within South America) is required for this position.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.