Virtual Sales Representative

hace 7 días

Santiago de Surco, Perú VCM A tiempo completo

**Join Our Team at VCM - Virtual Sales Representative**

At **VCM**, we are a leading provider of professional services outsourcing for the **construction sector** in the United States and Canada. Our services include talent recruitment, training, and operations support for our clients across North America. As part of our continued growth, we are looking for **bilingual professionals** (English/Spanish) with strong communication skills and a passion for helping others to join our **Virtual Sales Representative Team**.

**Position Overview**:
**Key Responsibilities**:

- **Customer Assistance**: Respond to client inquiries, complaints, and requests in a professional and empathetic manner.
- **Issue Resolution**: Troubleshoot and resolve client issues promptly, ensuring complete follow-up and client satisfaction.
- **Order & Case Management**: Handle orders, returns, exchanges, refunds, and case tracking in coordination with internal teams.
- **CRM Use**: Maintain accurate and up-to-date client records using **CRM tools** such as HubSpot or Salesforce.
- **Sales Collaboration**: Identify and communicate potential sales opportunities, supporting the sales team with lead insights and client feedback.
- **Product Expertise**: Gain in-depth knowledge of our roofing and construction-related products to offer accurate information and solutions.
- **KPI Tracking**: Achieve performance goals including response time, customer satisfaction, resolution efficiency, and service quality.
- **Teamwork**: Coordinate with internal departments to resolve complex issues and enhance client satisfaction.

**Requirements**:

- **Advanced English** (MANDATORY): Strong written and verbal communication in English is essential.
- Previous **customer service** and/or **sales support** experience is required.
- Excellent interpersonal skills and the ability to handle high-pressure situations with professionalism.
- Familiarity with **CRM platforms** (Salesforce, HubSpot, etc.) and virtual communication tools like Zoom or Microsoft Teams.
- Education in Business Administration, Marketing, Communications, or related fields (preferred).
- Ability to multitask, prioritize responsibilities, and work independently.
- Immediate availability.

**Job Details**:

- **Job Type**: Full-time
- **Work Location**: On-site - Surco (CC. El Trigal)
- **Schedule**: Monday to Saturday (Full availability required)
- **Salary**: S/. 1,800 - 2,000 (Negotiable based on experience)
- **Contract Type**: Payroll under PYME regulations

**Why Join Us?**
- Collaborative and growth-oriented work environment
- Continuous training and development opportunities
- Exposure to both **customer service** and **sales functions**:

- Be part of a team that values your contributions and fosters career growth

Pregunta(s) de postulación:

- Is your availability immediate?
- This is an on-site position. Are you comfortable with that?
- We offer enrollment under the SME payroll system. Do you agree?
- The salary range for this position is between 1800-2000 soles. Do you agree?

Work Location: In person

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